
Versatile, licensed, and highly detail-oriented bilingual professional (Spanish: Native | English: Fluent) with extensive experience in mental health administration, insurance sales, records management, and operations leadership. Proven expertise in HIPAA-compliant records custodianship, provider credentialing, insurance needs analysis, client relations, and inventory management. Recognized for exceptional organizational skills, process improvement initiatives, regulatory compliance, and the ability to build strong relationships with diverse populations. Adept at managing multiple priorities in fast-paced environments while maintaining accuracy, confidentiality, and superior customer service.
Led platform migration and ensured accurate data transfer and system implementation.
Optimized inventory processes, reducing obsolete and excess stock.
Trained and onboarded new employees on company procedures and systems.