Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Yaritza Morales Soto

Yaritza Morales Soto

Sales Supervisor
Orlando,FL

Summary

Dynamic professional specializing in customer experience enhancement and sales growth. Proven ability in complaint resolution and client relationship management. Expertise in developing strategies that boost customer satisfaction and drive revenue. Committed to fostering team collaboration and supporting organizational growth.

Overview

2
2
Languages
8
8
years of professional experience

Work History

Retail Sales Associate

Coach Outlet
Orlando, Florida
05.2026 - Current
  • Delivered exceptional customer service to enhance shopping experiences.
  • Assisted customers in locating desired items, boosting satisfaction and retention.
  • Provided personalized product selection assistance for luxury handbags and accessories.
  • Educated customers on product features, supporting informed purchasing decisions.
  • Resolved inquiries efficiently, ensuring prompt issue resolution.
  • Teamed with colleagues to surpass sales targets through collaborative initiatives.
  • Arranged merchandise displays to enhance store aesthetics and customer engagement.

Bilingual Customer Service Supervisor

Kohls Department Store
Charlotte, North Carolina
03.2023 - 01.2025
  • Supervised daily customer service operations, optimizing workflow and enhancing service delivery.
  • Resolved customer complaints, improving shopping experience and fostering customer loyalty.
  • Collaborated with management to implement strategies that increased customer satisfaction.
  • Assisted customers with inquiries and product selections, boosting satisfaction levels.
  • Analyzed customer feedback to identify service improvement opportunities and training needs.

Sales Supervisor

Brooks Brothers
Orlando, FL
02.2018 - 11.2020
  • Monitored daily operations of sales team to improve customer service and support marketing initiatives.
  • Demonstrated exceptional customer service by engaging clients and assisting on sales floor.
  • Maintained strong customer relationships through proactive follow-up calls and tailored emails.
  • Supported business performance targets, boosting sales and improving customer satisfaction.
  • Collaborated with management to recommend data-driven strategies that improved sales operations.
  • Conducted employee performance evaluations, recognizing top performers to retain talent.

Education

Some College (No Degree) - Elementary Education

UPR Utuado
Puerto Rico

Skills

  • Customer service and engagement
  • Product knowledge
  • Sales tactics
  • Issue resolution
  • Sales performance analysis
  • Visual merchandising
  • Client management
  • Team collaboration
  • Effective communication

Languages

Spanish
Full Professional
English
Full Professional

Accomplishments

  • Top Sales Performance Award 2018-2019

Timeline

Retail Sales Associate

Coach Outlet
05.2026 - Current

Bilingual Customer Service Supervisor

Kohls Department Store
03.2023 - 01.2025

Sales Supervisor

Brooks Brothers
02.2018 - 11.2020

Some College (No Degree) - Elementary Education

UPR Utuado
Yaritza Morales SotoSales Supervisor