Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Yaritza Santiago

Albuquerque

Summary

Well-rounded HR Professional with experience in all functional areas of HR. Known for reliability and adaptability while navagating dynamic environments and organizational needs. Equipped to mentor and support members of leadership with proven success at mitigating employer-related risks and aligning efforts with organizational goals using a collaborative approach.

Overview

12
12
years of professional experience
1
1
Certification

Work History

HR Business Partner

TriCore Reference Laboratory
04.2022 - Current
  • Managed conflict resolution processes to maintain a positive work environment and resolve employee disputes effectively.
  • Partnered with legal counsel to ensure compliance with employment regulations, reducing potential liability risks for the organization.
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
  • Facilitated communication between employees and management by conducting regular feedback sessions and addressing concerns proactively.
  • Collaborated with senior management to align HR initiatives with organizational goals.
  • Created a strong employer brand by promoting company values and showcasing positive work culture both internally and externally.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

Recruitment Specialist

TriCore Reference Laboratories
10.2020 - 04.2022
  • Responsible for posting and managing internal/external job requisitions for multiple lines of business
  • Oversee the full cycle pre-employment and onboarding process for new employees as well as re-hires
  • Ensure candidates meet minimum qualifications Assist leadership with candidate screenings and interviews
  • Developed and implemented training for newly appointed supervisors, on the process of creating requisitions and submitting candidates for hire
  • Collaborate with business partners to ensure reasonable accommodations and or exemptions are addressed with new hires
  • Maintain I-9 reverification to ensure compliance with federal and company regulations.
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
  • Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
  • Managed multiple requisitions simultaneously while maintaining attention to detail and excellent organizational skills.
  • Reduced time-to-hire with a focus on targeted candidate outreach and timely follow-ups with both candidates and hiring managers.
  • Continuously sought out professional development opportunities and industry knowledge, staying current on trends and best practices in recruitment.
  • Collaborated cross-functionally with other departments to understand their unique staffing needs and priorities.
  • Developed strong relationships with hiring managers, ensuring clear communication and understanding of position requirements and expectations.
  • Ensured compliance with all federal, state, and local regulations related to recruitment practices.
  • Coordinated seamless onboarding experiences for new employees, setting them up for success within the organization.

HR Client Support Specialist

H2H Enrollments
10.2018 - 10.2020
  • Working remotely, I provided day to day support to 6 clients in New Mexico and Arizona, all with 100+ employees
  • Responsible for the initial implementation and ongoing support of the HRIS system iSolved and benefit platform Employee Navigator
  • Train clients and managers with onboarding
  • Ensure employees complete all new hire paperwork, audit all documents, and ensure employees electronic files are complete
  • Responsible for the ongoing benefit enrollment of all new hires and cancellations of all terminated employees, overseeing employee claims management, track and maintain employee benefit changes within the benefits system
  • Audit client invoices to ensure accuracy
  • Along with account management
  • Supported managers with I9- Audits, Handbook updates and other HR functions as needed.

HR Manager

Smiles for Kids Dentistry
07.2017 - 09.2018
  • Responsible for the day-to-day operations of payroll and HR for a multi-site organization
  • Processed a bi-weekly payroll of 320+ employees, to include both hourly and salary employees along with monthly bonuses
  • Worked directly with the Financial Director to create and implement a tracking and reconciling system to improve the payroll processing system
  • Responsible for the onboarding and offboarding of employees at all 12 locations
  • Created and implemented an FMLA tracking system to ensure accurate paperwork was completed and management of all employee deductions while on leave
  • Assisted Supervisors and Regional Managers with all corrective and disciplinary actions
  • Managed all aspects of employee benefits administration
  • Oversaw the development and implementation of a new timekeeping system for all locations along with implementing a new HRIS system-Employee Navigator
  • Created and managed all job postings to assist with the sourcing and recruiting of all locations.

Recruiting Specialist

Payday HCM
10.2016 - 07.2017
  • Responsible for the full cycle recruiting process of candidates to be placed on temporary assignment and or direct hire positions
  • Conduct background and drug screenings
  • Manage all employees while on assignment and address any employee relation issues, complaints, investigations, employee performance issues, and terminations
  • Processed weekly payroll and maintained employee files within HRIS
  • Conducted monthly client calls to maintain ongoing communication with clients and candidates, also responsible for updating and maintaining employee handbook.

Staffing Manager

ACC Health
04.2014 - 08.2015
  • I managed a team of four staffing professionals, who were responsible for overseeing the staffing needs and coordination of training of over 1100 remote healthcare professionals
  • Developed creative and engaging training programs utilizing virtual resources such as 'Join me' and 'Go to Meeting' for remote employees as well as classroom environments for local staff
  • Maintained an accurate tracking system using excel spreadsheets that tracked all logistics of learning programs
  • Provided tools, resources and training to staffing department to enhance and support their staffing skills
  • Managed all phases of recruitment, including defining hiring needs and posting available positions
  • Built financial tool for the travel department to keep travel metrics and not exceed monthly budget
  • Analyze employment-related data and prepare required reports
  • Managed all aspects of the employee life cycle process, including on and offboarding
  • Created employee evaluation forms that focus on employee performance and competencies utilized by the staffing department to ensure accurate placement of staff
  • Created and updated key personal indicators for all Staffing Coordinators to ensure they were meeting their staffing goals.

Human Resource Coordinator

ACC Health
02.2013 - 04.2014
  • Conducted full cycle recruiting, hiring and onboarding an average of 50 new hires per month, 75% of new hires were based on cold calling
  • Increased the employee base by 30% to meet the demands of staffing local employees, this initiative was to help reduce the cost of travel expenses
  • Negotiated salaries with staff to meet the salary within the parameters of the contract
  • Conducted reference and background checks on all job applicants
  • Communicated the duties, compensation, benefits and working conditions to all potential candidates
  • Recruited for various positions across multiple states
  • Thoroughly explained the employee handbook during new employee orientations via 'join me' sessions for all remote employees.

Education

Bachelor of Science: Human Resource Management -

University of Phoenix
Albuquerque, NM

Completed SHRM-CP Prep Course -

University of New Mexico
Albuquerque, NM
05.2020

Skills

  • Employee Relations
  • HRIS Systems: ADP, iSolved, UKG Pro
  • Performance Management
  • Talent Management
  • Compliance Management
  • Dispute Mediation
  • Employment law/Legal Compliance
  • Exit Interviews
  • Policy Implementation
  • Coaching leadership
  • Grievance handling

Affiliations

HRMA Member since 2014

Certification

  • PHR - Professional in Human Resources

Languages

Spanish
Native or Bilingual

Timeline

HR Business Partner

TriCore Reference Laboratory
04.2022 - Current

Recruitment Specialist

TriCore Reference Laboratories
10.2020 - 04.2022

HR Client Support Specialist

H2H Enrollments
10.2018 - 10.2020

HR Manager

Smiles for Kids Dentistry
07.2017 - 09.2018

Recruiting Specialist

Payday HCM
10.2016 - 07.2017

Staffing Manager

ACC Health
04.2014 - 08.2015

Human Resource Coordinator

ACC Health
02.2013 - 04.2014

Completed SHRM-CP Prep Course -

University of New Mexico

Bachelor of Science: Human Resource Management -

University of Phoenix

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Yaritza Santiago