Yaritza Serrano
Sales Associate & Administration
Nevada,TX
Summary
Dynamic Commission Analyst at American Entitlements with expertise in financial accuracy and competitive analysis. Proven ability to enhance customer satisfaction and drive sales through effective communication and problem-solving. Skilled in Microsoft Excel and adept at multitasking, fostering team collaboration to achieve high standards and successful outcomes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Efficient worker with strong communication, teamwork skills, and problem-solving abilities. Established knowledge of customers needs, direct selling, credit, computer skills and handling data entry software’s. Forward to succeed, gain client relations and knowledgeable thriving mindset.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
Commission Analyst
American Entitlements
03.2024 - 11.2025
- Maintained up-to-date knowledge on industry, related to sales from insurance agents, compensation strategies, data entry on tracking clients plans.
- Established strong relationships with sales representatives agents through consistent communication and prompt resolution of commission-related issues, bonus, HRA, and any insurance plan pulls from software data pays.
- Utilizing software's and tools to manage account activity, maintain records from clients plans and ensure pay receiving billing.
- Maintain up to date Statements, records, receipts and invoice pay for agents and clients accounts.
- Working with data on insurance activity and drive account for files and all cash flow for each plan of medicare, Humana, Blue cross, edna, and transactions for weekly bonuses or document records.
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Used advanced software to prepare documents, reports, and submissions.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, verbal, written and typing.
Pro Sales and Cashier
Floor & Decor
10.2023 - 03.2024
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Created quotes on clients orders ensuring contractors products was properly pulled.
- Guided contractors needs in grout,tile and all products needs to align in house design.
- Built contractors pro profiles and helped ensure credit sales for store, Manage to get highest in sales and clients credit card approval.
- Product sell service and market connecting with each client, allowing to help design house products.
- Enhanced shopping experience, provided product information and location assistance.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier Team Lead and Sales
Puma
08.2022 - 09.2023
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Increased customer loyalty, credit and retention.
- Assisted customers by answering questions and fulfilling requests on sales and any product.
- Maintain floor appearance to a great work space, always positive to give a relationship and ensure future sales with customers.
- Multitasking achievements, able to take care of teams needs and attend any customers.
- Manage a friendly workspace, communication building in open needs and satisfaction. Respectfully and efficient manners handled situations.
- forecasted sales numbers, operation for product and campaign company success.
Sales Associate
Marshalls
03.2021 - 08.2022
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Ensured complains or clients reports manage with care and dealt with work ethic.
- Manage Credit sales and achieve application approval. Maintained high records and expectation on employees requirements.
Education
Data Analytics And (AS)Project Management -
Southern New Hampshire University
Hooksett, NH 05.2001 -
High School Diploma -
James Madison High School
05.2001 -
Skills
Microsoft Excel worker and training
Dual language worker, fast learning and challenging thriving, high expectation and mindset skills
Contract review for commissions and agents plans
Pricing strategy and pay outs for bonuses hra
Support in collaborations and statements analysis for file reports
Competitive analysis and forecasting sales
Typing and small computer data software knowledge
Cash flow, credit plans applications and agents reports
Company managements problem solving, team work collaboration, time management, customer services operations and any social training for accuracy success
Multitasking Abilities and self motivation on decision making
Student leading encouragement growth improving with life experience ensuring great outcomes and high standards
Verbal, email and written communication
Also report and any team collaborations when any detail adaptability for strategic planning and analytical thinking
Certification
Certified (Nail technician)- [self owned]
Timeline
Commission Analyst
American Entitlements
03.2024 - 11.2025
Pro Sales and Cashier
Floor & Decor
10.2023 - 03.2024
Cashier Team Lead and Sales
Puma
08.2022 - 09.2023
Sales Associate
Marshalls
03.2021 - 08.2022
Data Analytics And (AS)Project Management -
Southern New Hampshire University
05.2001 -
High School Diploma -
James Madison High School
05.2001 -