Yarizell Alapisco
18756 Wyandotte St, Reseda,CA
Summary
Detail-oriented leader with over 3 years of experience managing 10-15 employees and optimizing workforce with proactive staffing strategies.
Experience with team leadership, customer care, staff training, and reporting sales data. Seeking an opportunity to expand my knowledge in customer care in a new direction while being able to incorporate my Biology degree if possible.
Overview
12
12
years of professional experience
Work History
Staff Manager/Restaurant Waitress
Cici's
Westlake Village, CA
03.2015 - Current
- Monitored staff activities to quickly identify and correct any costly, unsafe or inappropriate behaviors.
- Advised senior managers about employee-related issues
- Provided staff with support and training to achieve top client satisfaction.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Baker & Sales Associate
Velvet Cupcakes
Sherman Oaks, CA
06.2013 - 03.2015
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Arranged bakery displays to showcase baked goods to drive product sales.
- Processed accurate credit, debit, check and cash sales transactions for more than 50 customer orders per day.
Education
Bachelor of Science - Biology
California State University - Northridge
Northridge, CA08.2017
Skills
- Staff training and development
- Attention to detail
- Listening skills
- Staff motivator
- Problem solving
- Time management
- Organizational Skills
- Customer Service
Languages
- English
- Spanish-proficient
Timeline
Staff Manager/Restaurant Waitress
Cici's
03.2015 - Current
Baker & Sales Associate
Velvet Cupcakes
06.2013 - 03.2015
Bachelor of Science - Biology
California State University - Northridge
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