Yarong Zhang
Brooklyn,NY
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team collaboration. Demonstrates exceptional organizational skills and effective communication, contributing to improved efficiency and positive work environments. Proven ability to increase service quality and operational effectiveness.
Overview
12
12
years of professional experience
Work History
Receptionist
Adult Senior Daycare Center
Brooklyn
04.2024 - 08.2024
- Greeted incoming visitors and seniors professionally and provided friendly, knowledgeable assistance.
- Make sure seniors sign in and sign out correctly daily.
- Answered phone and email inquiries promptly and effectively both from homecare agency and health insurance company.
- Kept reception area clean and neat to give visitors positive first impression.
- Finish all the related documents if needed.
Waitress
Japanese Restaurant
USA
02.2019 - 03.2024
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Customer Service Operator
MOL
China
08.2012 - 07.2015
- Handle export booking request from customer.
- Handle import and export documents of shipping.
- Deal with internal/external customer inquiry from phone or email.
- Co-ordinate with relevant agent to deal with daily work.
Education
Bachelor - English
Fujian Agriculture And Forestry University
Fuzhou06.2012
Skills
Organization
Good communication
Team worker
Timeline
Receptionist
Adult Senior Daycare Center
04.2024 - 08.2024
Waitress
Japanese Restaurant
02.2019 - 03.2024
Customer Service Operator
MOL
08.2012 - 07.2015
Bachelor - English
Fujian Agriculture And Forestry University