Yasamine Mackey
Newhebron,Mississippi
Summary
Dynamic professional with a proven track record at Boswell Regional Center, excelling in service excellence and call management. Recognized for enhancing patient safety and fostering customer loyalty through empathetic conflict resolution. Adept at multitasking and leveraging strong communication skills to deliver outstanding experiences in high-pressure environments.
Overview
5
5
years of professional experience
Work History
SCP
Boswell Regional Center
MS
10.2024 - Current
- Streamlined mealtime processes by distributing food trays punctually and assisting patients with feeding when needed.
- Conducted regular room checks to identify potential hazards, promoting patient safety throughout facility.
Customer Service Representative
Airsouth
MS
06.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Shivers Creek Fish House
MS
07.2020 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Pre-LPN -
Jones County Junior College
Ellisville, MS07.2024
Skills
- Call control and management
- Customer relationship management
- Service excellence
- Information verification
Timeline
SCP
Boswell Regional Center
10.2024 - Current
Customer Service Representative
Airsouth
06.2024 - 10.2024
Server
Shivers Creek Fish House
07.2020 - 06.2024
Pre-LPN -
Jones County Junior College
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