Over 5+ years of experience in the IT Industry. With 5 years of experience in Salesforce Configuration and Customization. Having good experience in Agile, Scrum and ITIL Process.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Salesforce Developer
CitiusTech
08.2022 - Current
Interacted with various business user groups for gathering requirements for Salesforce implementation and documented Business and Software Requirements and involved in daily stand-up meetings, Scrum, resulting in a good solution to business requirements.
Worked on standard salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Dashboards and Reports.
Customized page layouts for Campaigns, Leads, Opportunity, Contacts, Cases and Accounts depending upon user roles, and groups.
Worked on platform configuration changes including Flow, assignment rules, page layouts, record types, dynamic layouts, approval processes, fields, actions, custom settings, mobile administration, dashboards and reports.
Skilled in using Apex to develop custom business logic, including triggers and classes, to automate processes and enhance Salesforce functionality.
Skilled in writing advanced SOQL queries to retrieve and manipulate data in Salesforce.Using Flows, Workflow Rules, and Process Builder, I automate business processes and streamline workflows to improve efficiency.
Working knowledge of Lightning components and experience in administering Salesforce, including managing Users, Roles, Profiles, Workflows, Page Layouts, Validation rules, Field Sharing, and Security configuration.
Managed all aspects of software user and license management, including setting up new users, deactivating accounts, and overseeing roles, profiles, permissions, public groups, OWD, and sharing rules.
Designed, developed, and maintained custom Salesforce applications to meet specific business needs.
Leveraged Apex for backend logic, Lightning Web Components (LWCs) for modern UI development, Flows for process automation, Visualforce for custom user interfaces, and Aura components for legacy support.
Deployed changes between different environments and participated in the sandbox refresh process when necessary.
Collaborated with stakeholders to understand the full scope of requirements and ensured that any changes made were well-planned and executed to minimize disruptions.
Utilized GIT for version control, managing code repositories, and collaborating with team members on code changes.
Worked extensively with Salesforce Lightning, developing Lightning components and pages to create modern and efficient user interfaces.
Utilized SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
Integrated Salesforce with other systems using REST and SOAP APIs, ensuring seamless data flow between systems.
Built Visualforce pages for custom functionality and user interface enhancements, maintaining a consistent look and feel with the Salesforce platform.
Hands-on experience with Sales Cloud and Service Cloud, implementing and customizing these Salesforce products to meet specific business needs.
Managed data within Salesforce, including data import/export, data cleansing, and maintaining data integrity.
Updated programs as per user needs and developed codes that were in accordance to specifications.
Salesforce Developer
TCS
01.2020 - 04.2022
Collaborated with cross-functional teams to design and implement Salesforce solutions that streamline business processes and improve operational efficiency.
Conducted regular code reviews to ensure adherence to best practices and maintain high code quality standards.
Managed data within Salesforce Data Cloud, including overseeing data ingestion, cleaning, and enrichment processes to maintain data quality and accuracy.
Worked closely with stakeholders to gather requirements, create technical specifications, and provide regular project updates.
Implemented and configured Salesforce CPQ (Configure, Price, Quote) to support sales operations and automate quoting processes.
Designed and developed complex Salesforce workflows, approval processes, and data validation rules to support business requirements.
Integrated Salesforce with third-party applications and services using REST and SOAP APIs to enhance system functionality.
Salesforce Developer
9X IT solutions
06.2018 - 12.2019
Performed daily administration tasks like Creation of Custom Formula Fields, Custom objects, Custom tabs & Record Types, Process Builder, Validation rules, Workflow Rules, Sharing Rules, Page layouts, Approval processes and flows in accordance with the technical requirements Document (TRD) from Work items on Sprint wall.
Analyzed and implemented the Security model (Object level, Field level and Record level) using Profiles, Roles and Sharing Model (Organizational-wide defaults & Sharing rules) settings for the org.
Implemented Case Management Automation (Assignment rules, Escalation rules, Detractor email alerts, and auto response rules, service console customization, Email to- Case) to track and solve Customer’s Issues.
Web-to-lead and Web-to-Case forms were developed to capture leads and track cases submitted by customers via web.
Performed Data migration using Data loader tool performing data loads, imports, exports as required by business.
Education
Bachelor of Engineering - Electronics and Communication Engineering