Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yasbel Zurita

Immokalee

Summary

Dedicated call center representative with proven expertise in customer service, call handling, and quality assurance in healthcare. Committed to enhancing patient satisfaction through effective communication and efficient workflows.

Overview

11
11
years of professional experience

Work History

Call Center Representative

Healthcare Network Of SWFL
Immokalee
08.2021 - Current
  • Assisted patients with inquiries about healthcare services and appointment scheduling.
  • Managed incoming calls to deliver accurate information and enhance customer satisfaction.
  • Trained new representatives on call handling procedures and customer service protocols to improve team performance.
  • Maintained up-to-date knowledge of healthcare policies and services for effective support.
  • Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
  • Worked with team members to create efficient workflows, resulting in high productivity.
  • Supported QA team in identifying process improvements to enhance overall service quality.

Line Assembler

Shaw Development
Bonita Springs
06.2020 - 08.2021
  • Assembled components following established procedures and quality standards to ensure product integrity.
  • Collaborated with team members to streamline production flow and minimize downtime.
  • Inspected finished products for defects, ensuring compliance with specifications to uphold quality assurance.
  • Maintained clean work area to promote safety and efficiency.
  • Followed safety protocols to ensure a secure working environment.

Lead Assembler

Klocke of America
Fort Myers
06.2015 - 06.2021
  • Implemented process improvements to enhance assembly efficiency.
  • Collaborated with team members to streamline assembly workflows, enhancing overall team efficiency.
  • Coordinated with quality assurance to promptly resolve production issues, minimizing downtime.
  • Trained new employees on assembly techniques and safety protocols to ensure compliance and reduce onboarding time.
  • Monitored inventory levels of materials and components regularly.
  • Analyzed data from previous projects in order to forecast future needs regarding supplies, equipment, personnel.

Education

High School Diploma -

Immokalee High School
Immokalee, FL
05-2015

Skills

  • Call handling
  • Customer service
  • Customer relationship management
  • Performance metrics
  • Coaching techniques
  • Industry regulations
  • Five9
  • MS System

Languages

English
Professional
Spanish
Professional

Timeline

Call Center Representative

Healthcare Network Of SWFL
08.2021 - Current

Line Assembler

Shaw Development
06.2020 - 08.2021

Lead Assembler

Klocke of America
06.2015 - 06.2021

High School Diploma -

Immokalee High School
Yasbel Zurita