Bilingual customer support specialist known for exceptional problem-solving and communication skills. Proven ability to mentor team members and streamline processes to enhance service quality.
Overview
11
11
years of professional experience
Work History
Call Center Representative
Healthcare Network Of SWFL
Immokalee, FL
08.2021 - Current
Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Utilized electronic health record systems to accurately update patient information and track interactions.
Collaborated with healthcare providers to streamline appointment scheduling and improve patient access.
Trained new team members on call handling procedures and system usage to enhance overall team performance.
Mentored and coached team members on QA topics and strategies.
Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Warehouse Assembler
Shaw Development
Bonita Springs, FL
06.2020 - 08.2021
Assembled components according to specifications, ensuring accuracy and quality standards.
Operated pallet jacks to transport materials efficiently.
Collaborated with team members to streamline assembly processes and reduce downtime.
Conducted regular inventory checks, maintaining accurate records of stock levels.
Assembly Lead
Klocke of America
Fort Myers, FL
06.2015 - 06.2020
Oversaw daily assembly operations to ensure timely and quality production outputs.
Trained and mentored team members on assembly techniques and safety protocols.
Implemented process improvements to enhance workflow efficiency and reduce errors.
Conducted regular inspections of assembled products to ensure compliance with quality standards.