Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yasbel Zurita

Immokalee,FL

Summary

Bilingual customer support specialist known for exceptional problem-solving and communication skills. Proven ability to mentor team members and streamline processes to enhance service quality.

Overview

11
11
years of professional experience

Work History

Call Center Representative

Healthcare Network Of SWFL
Immokalee, FL
08.2021 - Current
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Utilized electronic health record systems to accurately update patient information and track interactions.
  • Collaborated with healthcare providers to streamline appointment scheduling and improve patient access.
  • Trained new team members on call handling procedures and system usage to enhance overall team performance.
  • Mentored and coached team members on QA topics and strategies.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Warehouse Assembler

Shaw Development
Bonita Springs, FL
06.2020 - 08.2021
  • Assembled components according to specifications, ensuring accuracy and quality standards.
  • Operated pallet jacks to transport materials efficiently.
  • Collaborated with team members to streamline assembly processes and reduce downtime.
  • Conducted regular inventory checks, maintaining accurate records of stock levels.

Assembly Lead

Klocke of America
Fort Myers, FL
06.2015 - 06.2020
  • Oversaw daily assembly operations to ensure timely and quality production outputs.
  • Trained and mentored team members on assembly techniques and safety protocols.
  • Implemented process improvements to enhance workflow efficiency and reduce errors.
  • Conducted regular inspections of assembled products to ensure compliance with quality standards.

Education

High School Diploma -

Immokalee High School
Immokalee, FL

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Verbal and written communication
  • Answering questions
  • FLUENT IN [ English and Spanish]
  • Five9 System
  • MS Systems

Timeline

Call Center Representative

Healthcare Network Of SWFL
08.2021 - Current

Warehouse Assembler

Shaw Development
06.2020 - 08.2021

Assembly Lead

Klocke of America
06.2015 - 06.2020

High School Diploma -

Immokalee High School