Yasemin Mealy
Summary
Dynamic Account Manager in fast-paced environment with a proven track record at The Award Group, enhancing client satisfaction through exceptional support and relationship-building. Skilled in client account management and operations, I effectively resolved escalated issues, ensuring high retention rates. Proficient in Excel, I foster collaborative teamwork to drive project success and client loyalty. Seeking to transition into the holistic wellness field as a Reiki Practitioner. Bringing years of experience in client-facing roles with strong ability to build trust, understand individual needs, and provide supportive care. Passionate about creating healing spaces through energy work and committed to integrating client service expertise into meaningful, personalized Reiki sessions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Account Manager
The Award Group
03.2017 - 02.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Negotiated prices, terms of sales and service agreements.
Administrative Office Assistant
Regal Emblem Co. Inc.
10.2005 - 03.2017
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
- Ensured consistent delivery of quality customer service by providing friendly support via phone calls or email communications when required.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Liaised between clients and vendors and maintained effective lines of communication.
- Maintained inventory of office supplies and placed orders.
- Processed weekly payroll for employees, ensuring accurate calculations of wages.
- Managed A/P and A/R, including invoice creation, payment processing, and follow-up on overdue balances.
Education
Kaufmänische Fachfrau (Commercial Specialist) - Business Economics
Swiss Volksbank
Aarburg, Switzerland06-1995
High School Diploma -
Bezirksschule Oftringen
Switzerland05-1992
Skills
- Client account management
- Client support
- Collaborative teamwork
- Operations
- Excel
- Hands-On and Distance Reiki Sessions
- Intuitive Healing Techniques
- Mind-Body-Spirit Integration
Certification
Certified USUI Reiki Practitioner Level I and II
Languages
English
Native or Bilingual
Spanish
Full Professional
Italian
Professional Working
German
Native or Bilingual
French
Limited Working
Turkish
Professional Working
Timeline
Account Manager
The Award Group
03.2017 - 02.2025
Administrative Office Assistant
Regal Emblem Co. Inc.
10.2005 - 03.2017
Kaufmänische Fachfrau (Commercial Specialist) - Business Economics
Swiss Volksbank
High School Diploma -
Bezirksschule Oftringen
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