Yasenia Orengo
Orlando,FL
Summary
Competent Attendant with experience in various customer service roles. Skilled in maintaining cleanliness, ensuring safety protocols, and assisting customers with different needs. Strengths include strong communication skills, adaptability, and ability to work efficiently under pressure. At previous position, improved overall customer satisfaction through proactive assistance and prompt response to inquiries.
Overview
6
6
years of professional experience
Work History
Nutritional Services Attendant
Adventhealth
09.2023 - Current
- Monitored guest behavior for signs of intoxication or disruptive behavior and took appropriate action when necessary.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Understood and communicated facility rules and standards and monitored guest activities to verify compliance.
- Assisted other staff members in completing tasks as needed.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Customer Service Associate
Wawa
06.2019 - 09.2023
- Demonstrated active listening skills when responding to customer questions and complaints.
- Handled cash register operations accurately during peak times.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Addressed customer questions and concerns regarding products and services.
Counselor
Dramatic Education
08.2018 - 05.2019
- Directed, coordinated and evaluated activities of staff and interns engaged in patient assessment and treatment.
- Provided guidance and support to clients during career transitions and educational decision-making processes.
- Maintained accurate and up-to-date records of client progress and treatment plans.
Education
Highschool diploma -
Workforce Advantage Academy
Skills
- Problem solving
- Multitasking
- Team player attitude
- Guest relations
- Room inventory control
- Cash handling experience
- Strong work ethic
- Supply restocking
Timeline
Nutritional Services Attendant
Adventhealth
09.2023 - Current
Customer Service Associate
Wawa
06.2019 - 09.2023
Counselor
Dramatic Education
08.2018 - 05.2019
Highschool diploma -
Workforce Advantage Academy