Yash Raichura
Lead Support Engineer
Jersey City,NEW JERSEY
Summary
Critical thinking DevOps Engineer and Lead Support Engineer with extensive understanding of high availability architecture and concepts. Purpose-driven professional with capacity to be strong team player plus work effectively independently.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
DevOps Engineer
ThreatModeler Software
Jersey City, NJ
03.2021 - Current
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
- Supervised software life cycle from preliminary needs analysis to enterprise-wide deployment and support.
- Deployed and Configured AWS Services: EC2, RDS, Route53, ELB, Workspaces, S3, SFTP, VPC, Subnets, ACM, Route Table, IAM.
- Managing a Support Team to support all the Saas and On premise deployment solutions for the Customers.
- Managing Freshdesk ticketing system to support the clients.
Technical Support Agent
ThreatModeler Software
Jersey City, United States
03.2020 - 03.2021
- Patched software and installed new versions to eliminate security problems and protect data.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Explained technical information by creating documentation in clear terms to promote better understanding for non-technical users.
- Configure and Install ThreatModeler Software for the client on EC2 or the On Premise Deployment.
- Configure and Manage integrations for ThreatModeler with Okta, Azure AD, Jira, Jenkins, Azure Portal,Azure DevOps.
- Managing Licensing Software for ThreatModeler Software Licensing
System Administrator
CodeRock Web Technologies
Gondal, Gujarat, India
06.2016 - 07.2017
- Create IAM Roles to allow EC2 Instances to access S3 buckets.
- Worked with team members for new projects and support remotely to hand over projects before due.
- Create Volume Snapshots and created AMI.
- Manage the configuration and operation of client based computer operating systems.
- Installed and configured various services like DNS,RPM, Apache web Server, SSH, Tomcat, HTTP, RPM Packages.
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems,and replace defective components when necessary.
- Design, configure, and test computer hardware, networking software and operating system software.
Education
Master of Science - Computer Science
New York Institute of Technology
Old Westbury, NY 09.2017 - 07.2019
Bachelor of Engineering - Information Technology
Marwadi Education Foundation
Rajkot, Gujarat, India 08.2012 - 06.2016
Skills
Project planning
undefinedTimeline
DevOps Engineer
ThreatModeler Software
03.2021 - Current
Technical Support Agent
ThreatModeler Software
03.2020 - 03.2021
Master of Science - Computer Science
New York Institute of Technology
09.2017 - 07.2019
System Administrator
CodeRock Web Technologies
06.2016 - 07.2017
Bachelor of Engineering - Information Technology
Marwadi Education Foundation
08.2012 - 06.2016
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