Yasha Stubbs

• Took time away from the workforce to recover from childbirth complications and care for a young child.
• Managed household scheduling, budgeting, appointments, and daily operations.
• Maintained professional skills and remained committed to returning to the workforce.
• Fully available and prepared to reenter the workforce.

• Cross trained in multiple departments
• Coordinated daily front desk operations and customer flow.
• Provided exceptional customer service and resolved concerns professionally.
• Verified insurance eligibility and processed claims accurately.
• Assisted coworkers and supported onboarding of team members when needed.
• Maintained accuracy and organization in a fast-paced environment.

•Handled high-volume customer interactions via phone and chat.

• Resolved complex billing, shipping, and order issues.

• Took ownership of escalated customer concerns while maintaining service standards.

• Maintained accurate records and documentation.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Answered constant flow of customer calls with minimal wait times.
• Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
• Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
• Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.

• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Resolved customer inquiries and issues through effective communication and problem-solving techniques.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
• Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
• Referred and screened patients to make best use of resources, triage staff, and serve community members.
• Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.

•Greeted customers and managed front office operations.

• Performed vision pre-testing and insurance verification.

• Served as a resource for customers and coworkers regarding procedures and services.

• Trained new employees on company policies and customer service best practices to ensure consistent performance.

Operated cash registers and processed transactions accurately.

• Assisted customers with purchases, returns, and inquiries.

• Maintained front-end organization and Operated cash registers and processed transactions accurately.

• Assisted customers with purchases, returns, and inquiries.

• Maintained front-end organization and customer service standards.