Yasharee White
Public Partnerships LLC
Albany,New York
13
years of professional experience
Multitasking and Organization Creative Problem-Solving Information Processing Systems
Work History
Program Support Operator
10 Months- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Adhered to company policies when dealing with difficult or challenging situations.
- Documented all customer interactions into the system accurately and completely.
CEO
2 Years 10 Months- Fostered relationships to define programming needs and strengthen organizational standing.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Maintained scheduling and optimal quality standards to keep audiences informed or entertained.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered phones and routed voicemails to respective employees.
CUSTOMER SERVICE REPRESENTATIVE
2 Years 5 Months- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
CSR III
6 Years 8 Months- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Adhered to company policies when dealing with difficult or challenging situations.
- Documented all customer interactions into the system accurately and completely.
Education
COMPLETED COURSEWORK TOWARDS ASSOCIATE OF ARTS
HIGH SCHOOL DIPLOMA
Skills
Multitasking and Organization
Cross-functional support
Customer service
Data entry
Issue resolution
Time management
Attention to detail
Timeline
Program Support Operator
Public Partnerships LLC
10.2025 - CurrentRead More
CEO
WIC Program
07.2022 - 05.2025Read More
CUSTOMER SERVICE REPRESENTATIVE
Healthhelp
01.2020 - 06.2022Read More
CSR III
Anthem Blue Cross & Blue Shield
05.2013 - 01.2020Read More
Schenectady High School
HIGH SCHOOL DIPLOMA
Read More
Schenectady County Community College
COMPLETED COURSEWORK TOWARDS ASSOCIATE OF ARTS
Read More