Yashica Duprey-Augustono
Syracuse,NY
Summary
I consider myself to be a hard working, driven individual. I'm Passionate about my work. I'm not afraid to face a challenge . I would describe myself as an open honest person who doesn't believe in misleading others and tries to be fair in everything I do.
Overview
14
14
years of professional experience
Work History
Receiving Receptionist
CR Fletcher Associates
Syracuse, NY
08.2024 - 11.2025
- Managed front desk operations, ensuring efficient workflow and excellent customer service.
- Maintained accurate records of incoming calls and inquiries, enhancing communication consistency.
- Assisted in onboarding new staff, providing training on office protocols and systems.
- Developed positive relationships with clients, fostering a welcoming environment for visitors.
- Handled multi-line phone system effectively, addressing inquiries and directing calls appropriately.
Credit Specialist
Raymour & Flanigan
Liverpool, NY
02.2024 - 05.2024
- Reviewed credit applications to assess credit worthiness of potential customers.
- Processed requests for changes in terms or conditions of existing lines of credit.
- Collaborated with internal departments such as sales, accounting, legal, operations, and collections teams to resolve outstanding issues with customers' accounts.
Teacher's Assistant
Syracuse City School District
Syracuse, NY
09.2022 - 01.2024
- Enhanced student learning by providing tailored support for special needs individuals.
- Facilitated engaging small group activities catering to diverse student abilities.
- Promoted a safe learning environment by assisting teachers with classroom management.
- Streamlined material preparation and organization to support effective teaching practices.
- Coordinated communication and daily tasks between teachers and staff members.
Housing Program Specialist
PCG
Syracuse, NY
12.2021 - 07.2022
- Conducted outreach activities to inform the public about available housing programs.
- Reviewed contracts and agreements related to housing programs.
- Collaborated with community organizations to develop strategies that increase access to affordable housing resources.
Head Cashier
The Home Depot Inc
Syracuse, NY
04.2019 - 06.2021
- Enhanced cashier training efficiency by enforcing store procedures and safety protocols.
- Reduced discrepancies through meticulous money counting during opening and closing duties.
- Resolved customer issues at checkout, ensuring excellent service and satisfaction.
- Guided complex transactions and inquiries on store products and services.
- Ensured register drawers maintained adequate change throughout each shift.
- Improved payment processing accuracy by conducting regular cashier performance spot checks.
Bilingual Customer Service Representative
Medical Answering Services LLC.
Syracuse, NY
06.2011 - 10.2017
- Enhanced customer satisfaction by responding to inquiries in English and Spanish.
- Assisted customers with limited English through effective translation services.
- Resolved customer complaints professionally, ensuring adherence to corporate policies.
- Provided accurate product and service information to diverse clientele.
- Streamlined communication processes, improving support efficiency for bilingual customers.
Education
High School Diploma -
Adlai E. Stevenson
The Bronx, NY08-1999
Skills
- Bilingual (Spanish)
- Multi-tasking
- Organized
- Communication
- Problem Solving
- Critical Thinking
- Interpersonal Skills
- Active Listening
- Adaptability
- Teamwork
- Conflict Resolution
- Data entry
- Telephone skills
- Time management
- Organization skills
- Verbal and written communication
Education and Training
other
Languages
Spanish
Native or Bilingual
Timeline
Receiving Receptionist
CR Fletcher Associates
08.2024 - 11.2025
Credit Specialist
Raymour & Flanigan
02.2024 - 05.2024
Teacher's Assistant
Syracuse City School District
09.2022 - 01.2024
Housing Program Specialist
PCG
12.2021 - 07.2022
Head Cashier
The Home Depot Inc
04.2019 - 06.2021
Bilingual Customer Service Representative
Medical Answering Services LLC.
06.2011 - 10.2017
High School Diploma -
Adlai E. Stevenson