Yashika Saini
Brampton
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. Over 2 Million in sales annually Industry .Oriented with strong work ethic. Over 6 years of experience in sales & customer excellence. Over 4 years of experience in management and leadership roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager/Executive Assistant
Athena Mortgages
Mississauga, ON
06.2023 - 07.2025
- Excel in cultivating and sustaining robust, long-term relationships with assigned clients, serving as their primary point of contact.
- Demonstrate a keen understanding of clients' unique needs and objectives, consistently ensuring their satisfaction through proactive communication and strategic problem-solving.
- Collaborate with superiors to develop comprehensive account plans, meticulously outlining strategic objectives, sales targets, and actionable plans to drive success.
- Execute strategies with precision, adapting dynamically to surpass sales goals and capitalize on emerging opportunities.
- Proactively identify avenues for business growth by exploring upselling and cross-selling potentials, contributing to increased revenue streams.
- Implement effective retention strategies, securing ongoing loyalty and satisfaction from existing clients through attentive service and value delivery.
- Work closely with superiors to negotiate contract terms, pricing, and conditions, ensuring agreements align with company objectives and foster mutually beneficial partnerships.
- Demonstrate financial acumen by managing account-related budgets and expenses, optimizing resource allocation to enhance profitability and contribute to overall business success.
- Spearheaded a customer service initiative that boosted client satisfaction scores by 20%.
Banking Advisor
Royal Bank of Canada
Toronto, ON
04.2022 - 06.2023
- Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing personalized financial advice, as well as identifying sales and referral opportunities.
- Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business.
- Respond to client-initiated contact, assisting them with a full range of financial transactions through financial confidence.
- Actively listen and engage clients in conversation to further understand their individual needs and financial goals.
- Proactively take ownership of resolving and preventing client banking problems following regulatory guidelines.
- Cultivate and maintain relationships and professional space with partners to make the most of business opportunities and referrals.
Outbound Sales Representative
Toronto Water and Air
Toronto, ON
11.2022 - 05.2023
- Utilize designated systems to initiate contact with existing customers, aiming to ensure comprehensive customer satisfaction while optimizing their current and future products and services through adept fact-finding, active listening, and solution-oriented selling.
- Consistently meet and exceed sales quotas and revenue targets, offering a superior customer experience that aligns with organizational goals.
- Conduct both initial and follow-up telephone calls strategically to foster relationships, enhance customer loyalty, and expand product distribution, adhering to established call frequency schedules.
- Employ various lead generation activities, such as trade shows, direct mailing, advertising, cold calling on key industry players, and referral programs, to identify prospects and broaden the customer base.
- Secure meetings with prospects and diligently record relevant data using CRM software, ensuring a systematic approach to relationship management and sales tracking.
- Engage with prospects via telephone to comprehend their purchase decision-makers, decision-making processes, criteria, and specific needs, laying the groundwork for targeted and effective sales strategies.
New Customer Representative
Propel Holdings
Toronto, ON
10.2021 - 04.2022
- Expertly manage both inbound and outbound calls, navigating multiple web-based applications for thorough investigation and verification processes.
- Diligently review, verify, and update customer loan applications, assessing eligibility criteria with precision and attention to detail.
- Respond to existing and potential customer inquiries with a combination of accuracy and urgency, ensuring a positive and efficient customer experience.
- Proactively generate new leads through inbound calls from interested applicants, demonstrating adeptness in setting up new accounts over the phone.
- Establish and reinforce customer confidence in Propel's services by serving as a subject-matter expert, offering in-depth knowledge and insights.
- Collaborate seamlessly with team members to achieve individual and collective goals, fostering a cooperative environment geared towards success.
Client Advisor
Royal Bank of Canada
Toronto, ON
02.2021 - 10.2021
- Proactively engage clients within the branch, delivering an exceptional service experience by efficiently completing transactions and discerning opportunities for providing advice, tailored solutions, digital enablement, and introductions to strategic partners.
- Prioritize education and demonstration, utilizing technology to create a memorable client experience that not only addresses their immediate needs but also promotes ongoing engagement and satisfaction.
- Drive business retention through a focus on solution-driven interactions, consistently identifying opportunities for advice and introducing clients to the full spectrum of capabilities offered by RBC partners.
- Play a pivotal role in achieving team results and productivity targets by actively listening for opportunities to offer additional advice, fostering collaboration with RBC partners, and personally delivering client solutions.
- Demonstrate a proactive commitment to resolving and preventing client banking issues, showcasing a hands-on approach to ensuring client satisfaction and minimizing disruptions.
- Mitigate risks by adhering to stringent compliance routines, processes, and controls, thereby safeguarding client and shareholder interests while maintaining the integrity of transactions and financial operations.
Assistant Manager
Tim Hortons
Toronto, ON
01.2020 - 02.2021
- Serve as a mentor to staff, employing hands-on and motivational leadership techniques to enhance skills and consistently achieve daily targets.
- Direct and lead employees, overseeing activities to drive productivity and efficiency within the team.
- Enforce company policies and procedures to fortify operational standards across departments, ensuring consistency and compliance.
- Efficiently organize schedules, workflows, and shift coverage to meet anticipated business demands, optimizing resource allocation.
- Implement inventory control measures to manage and replenish stock, maintain cost levels, and align with customer demand, while proactively reconciling any discrepancies.
- Rigorously secure revenue by accurately monitoring transactions and deposits, eliminating discrepancies through meticulous attention to detail.
- Take charge of employee performance evaluations, recognizing and rewarding top performers to attract and retain high-quality personnel, thereby contributing to a positive and motivated work environment.
Supervisor
Tim Hortons
Toronto, ON
01.2018 - 12.2019
- Effectively delegate tasks to frontline staff, establishing priorities and goals in alignment with company policies, objectives, and communication goals.
- Proactively identify and address performance and personnel issues, minimizing their impact on business operations through timely corrective measures.
- Maintain meticulously organized operating schedules to ensure effective coverage for key areas and achieve overarching business objectives.
- Adapt workflows to changing business demands by evaluating processes and leveraging employee strengths, fostering agility and responsiveness.
- Develop position rotation strategies to support continuous improvement and operator development, enhancing overall team capabilities.
- Prioritize high customer satisfaction by resolving issues with knowledgeable and friendly service, maintaining composure and professionalism in challenging circumstances.
- Uphold a culture of fairness and respect for associates, acknowledging and recognizing accomplishments to foster a positive and motivated work environment.
- Led team to streamline operations, boosting efficiency and customer satisfaction. Implemented training that cut response times by 10%, enhancing team agility.
Education
Post Graduate Diploma - Event Management
Centennial College
Toronto, ON08.2019
Post Graduate Diploma - Human Resource Management
Centennial College
Toronto, ON08.2018
Bachelors - Business Administration
Khalsa College for Women
India03.2017
Skills
- CRM - Zoho, Sales Force
- Customer Excellence
- Office Management
- Relationship Building
- Budget Management
- Client Engagement
- Client Education
- Risk Mitigation
- Active Listening
- Inbound & Outbound Calls
- Inventory Control
- Cost Reporting
- Delegation
- Direct Marketing
- Productivity
- Regulatory Compliance
- Staff Training
- Supply Chain Management
- Troubleshooting
- Leadership
- Executive Assistance
- Strategic Planning
- Retention Strategies
- Financial Advice
- Sales and Referral
- Fact Finding
- Lead Generation
- Solution Oriented Selling
- Operational Standards
- Employee Performance Evaluation
- Decision Making
- Digital Transformation
- Process Analysis
- Profit Maximization
- Resource Optimization
- Supervision
Certification
- It's Your Shift
- Basic Food Safety
- Advanced Food Safety
- Investment Funds In Canada
- Business Analyst
LANGUAGES
English (Proficient/ Native)
Hindi (Proficient/ Native)
Punjabi (Proficient/ Native)
Timeline
Office Manager/Executive Assistant
Athena Mortgages
06.2023 - 07.2025
Outbound Sales Representative
Toronto Water and Air
11.2022 - 05.2023
Banking Advisor
Royal Bank of Canada
04.2022 - 06.2023
New Customer Representative
Propel Holdings
10.2021 - 04.2022
Client Advisor
Royal Bank of Canada
02.2021 - 10.2021
Assistant Manager
Tim Hortons
01.2020 - 02.2021
Supervisor
Tim Hortons
01.2018 - 12.2019
Post Graduate Diploma - Human Resource Management
Centennial College
Bachelors - Business Administration
Khalsa College for Women
Post Graduate Diploma - Event Management
Centennial College