Yashira Osorio
Nashua
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
15
15
years of professional experience
Work History
Health Information Specialists ll
Datavant
Nashua
10.2024 - Current
- Implemented best practices for data privacy and security compliance.
- Processed requests from outside organizations for release of patient information according to HIPAA regulations.
- Handled incoming communications and directed inquiries to appropriate departments.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Process and fulfill requests for medical records in compliance with HIPAA regulations
- Review requests to ensure accuracy, completeness, and legal validity
- Retrieve records from Electronic Health Record (EHR) systems and paper files
- Prepare and securely transmit records via fax, mail, electronic portals, or in-person pickup
- Communicate with patients, attorneys, insurance companies, and healthcare providers regarding requests
- Ensure turnaround times meet organizational and legal requirements
- Handle urgent/stat requests with priority and accuracy
- Resolve discrepancies or incomplete requests by contacting requestors
Delivery Driver
Amazon Flex
Nashua
11.2022 - Current
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Checked delivery addresses and verified correct package delivery.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
- Performed 20-40 deliveries per day, navigating in a wide range of weather and traffic conditions.
- Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
- Adhered to delivery schedules and deadlines.
Registration/Office Support
The Mental Health Center of Greater Manchester
Manchester
10.2023 - 09.2024
- Meet and Greet Clients and Visitors.
- Answer and process incoming calls.
- Schedule appointments for Med Providers.
- Cancel appointments for staff calling out and complete non billable notes.
- Run/print daily reports.
- Sent faxes, scanned forms into clients charts.
- Medical records tasks-change of therapist, program and adding/removing practitioner. Close cases.
- Collect payments, settle charge machine at the end of day.
- Sort incoming/outgoing mail.
- Response to incoming emails in a timely manner.
- Submitted interpreter request through Language bank.
- Cover the Med Refill line when needed.
- Maintain the lobby area.
- Attend trainings, in person and online.
Childcare Assistant Teacher
Mena's Child Care
Nashua
05.2011 - 06.2023
- Collaborated with colleagues on lesson plans, curriculum development, and special projects.
- Provided individualized instruction to meet the needs of each child, monitoring progress and adjusting teaching methods accordingly.
- Provided assistance with mealtime preparations including setting tables, serving food items, and cleaning up afterwards.
- Greeted families upon arrival.
- Answered/initiated calls to parents/guardians.
- Created bank deposits of check and cash as assisting with payments.
- Sorted, organized and maintained records accurately.
- Faxed forms, paperwork to state offices.
- Attended workshops and online trainings.
Education
High School Diploma -
Nashua High School North
NashuaSkills
- Adaptability and Flexibility
- Attention to Detail
- Reliability
- Microsoft Word
- Organizational Skills
- Verbal Communication
- Multitasking Abilities
- Time management abilities
- Task Prioritization
- Customer Service
- Phone Etiquette
- Office equipment
- Electronic Health Records
- HIPAA Compliance & Patient Confidentiality
Languages
Spanish, Fluent
Timeline
Health Information Specialists ll
Datavant
10.2024 - Current
Registration/Office Support
The Mental Health Center of Greater Manchester
10.2023 - 09.2024
Delivery Driver
Amazon Flex
11.2022 - Current
Childcare Assistant Teacher
Mena's Child Care
05.2011 - 06.2023
High School Diploma -
Nashua High School North