Yashira Cintron Ortiz
Hickory,NC
Summary
Dynamic and detail-oriented associate committed to driving team success through diligent work, exceptional organizational abilities, and keen observational skills. Strong motivation to learn and grow within the industry fosters adaptability in fast-paced environments, particularly in the ever-evolving vehicle sector. Eager to leverage these strengths to contribute effectively and excel in challenging situations while embracing new opportunities for professional development.
Overview
10
10
years of professional experience
Work History
Reconditioning Associate
CarMax
04.2023 - 03.2026
- Conducted thorough inspections of vehicles to ensure quality and safety standards met.
- Visualy assessing vehicle conditions and identify necessary repairs.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Boosted customer satisfaction by providing high-quality workmanship on all assigned reconditioning projects.
- Communicated effectively with supervisors regarding workload progress, reporting any issues or delays promptly for timely resolution.
- Assisted in inventory management by accurately tracking incoming and outgoing vehicles throughout the reconditioning process.
- Collaborated with team members to streamline reconditioning processes for improved efficiency.
- Trained new associates on best practices for vehicle reconditioning and safety protocols.
CPU Associate
Sams Club
10.2022 - 04.2023
- Managed customer relations and customer service through daily communication and interaction.
- Mentored and coached other team members to meet daily sales goals.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Manage over 100+ member orders per day.
- Delivered services to customer locations within specific timeframes.
- Organized and detail-oriented with a strong work ethic.
Overnight Stock Associate
Walmart
10.2020 - 10.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained proper signage and pricing information for displays, cases and counters.
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
- Unloaded arriving product stock and moved to store display areas.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Parts Associate
CarMax
08.2016 - 09.2017
- Vehicle outputs every week were 15 or more.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained clean and neat parts counter and sales floor.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Adhered to company guidelines for performance and compliance.
- Organized parts storage and stocked inventory according to established guidelines.
- Moved tires and parts to designated bays for deliveries using dollies or cart equipment while overseeing safety procedures.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
Education
Technical Degree - Bodywork And Paint Technician
Mech Tech College
Mayaguez, Puerto Rico08-2020
Skills
- Verbal and written communication
- Supply orders
- Inventory coordination
- Purchasing oversight
- Parts ordering and management
- Team management
- Bilingual (English & Spanish)
- Team Collaboration
- Inventory management
- Customer service
- Teamwork and contribution
- Quality control
Accomplishments
- Used the Mitchell program for a year.
- Learned the Phonetic Alphabet for phone orders.
- Possess several certifications by Snap-On and GreenLee that need not apply.
Timeline
Reconditioning Associate
CarMax
04.2023 - 03.2026
CPU Associate
Sams Club
10.2022 - 04.2023
Overnight Stock Associate
Walmart
10.2020 - 10.2022
Parts Associate
CarMax
08.2016 - 09.2017
Technical Degree - Bodywork And Paint Technician
Mech Tech College