Yashmun Filipczak
Bayside,NY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Service Specialist
Epiq Global - Site Dechert, LLP NYC
05.2025 - Current
- Assisted clients with inquiries, ensuring timely and accurate responses to enhance service satisfaction.
- Coordinated documentation and case management processes to improve workflow efficiency for legal teams.
- Maintained comprehensive knowledge of Epiq Global systems to support operational functions effectively.
- Collaborated with cross-functional teams to streamline communication and project updates in fast-paced environment.
- Executed administrative tasks, including scheduling appointments and managing calendars for legal professionals.
- Trained new staff on procedures and tools, fostering a collaborative team atmosphere for service delivery.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Provide on-site litigation and legal-operations support within a global law-firm environment requiring strict confidentiality, precision, and deadline awareness.
- Support court-facing workflows, including document preparation, scanning, quality control, and records integrity for litigation matters.
- Manage incoming and outgoing legal mail and accountable packages tied to court deadlines and service requirements.
- Coordinate conference rooms, meetings, and filing-sensitive logistics in support of attorneys and legal staff.
- Work closely with attorneys, paralegals, and administrative teams during active litigation and peak filing periods.
- Demonstrate sound judgment, discretion, and reliability in a high-pressure, deadline-driven setting.
- Researched and compiled data for reports, contributing to informed decision-making within the organization.
- Monitored service metrics and client feedback to identify areas for improvement in service offerings.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
Front Desk Receptionist
Parallel 41
05.2025 - 10.2025
- Greeted and assisted visitors, ensuring a welcoming atmosphere at the front desk.
- Managed multi-line phone system, directing calls to appropriate personnel efficiently.
- Scheduled appointments and maintained calendars for staff members to optimize workflow.
- Processed incoming and outgoing mail, ensuring timely distribution of important documents.
- Maintained front desk organization, including supplies inventory and office materials management.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Collaborated with team members to enhance overall reception processes and efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Provided basic technical support for front office equipment, minimizing downtime.
- Organized and maintained files and records to ensure up-to-date documentation.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Greeted visitors warmly, creating positive first impression of organization.
- Developed FAQ document for common visitor inquiries, streamlining information provision.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Streamlined check-in processes, reducing wait times for guests.
Senior Onsite Service Specialist
Ricoh USA -Client Site - Emory University
10.2024 - 04.2025
- Provided exceptional customer service and support to users at Emory University.
- Assisted in troubleshooting and resolving technical issues with imaging systems.
- Conducted training sessions for staff on equipment usage and best practices.
- Maintained inventory levels of supplies and materials for operational efficiency.
- Collaborated with team members to enhance service delivery processes.
- Documented service requests and resolutions in tracking systems for accuracy.
- Adapted quickly to evolving technology and equipment updates within the workplace.
- Ensured compliance with company policies while delivering quality service to clients.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Identified and resolved discrepancies and errors in customer accounts.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Office Service Associate
Bridgewater Associates, LP
07.2017 - 12.2017
- Coordinated office supply orders, ensuring timely delivery and inventory management.
- Assisted in the preparation of meeting materials, enhancing team productivity and efficiency.
- Maintained organized filing systems, promoting easy access to important documents for staff.
- Supported administrative functions by scheduling appointments and managing calendars effectively.
- Reviewed files and records to obtain information to respond to customer and client requests.
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Distributed incoming mail from shipments, couriers and postal delivery to departments within organization.
- Trained new hires on office protocols and tools, fostering a collaborative work environment.
- Implemented process improvements for document handling, increasing accuracy and turnaround times.
- Conducted regular audits of office supplies, identifying cost-saving opportunities and reducing waste.
- Collaborated with IT department to troubleshoot equipment issues, minimizing downtime for office operations.
- Used software to scan important documents into computer system.
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Input data into spreadsheets and databases.
- Assisted in cost reduction efforts through effective inventory management of office supplies and equipment.
- Aided in budget maintenance by tracking expenses related to office services such as printing costs or cleaning services.
- Oversaw updates to company databases as required, verifying accuracy of contact information for clients or vendors within the system regularly.
- Helped maintain a safe work environment by monitoring security access protocols at building entrances or exits as necessary.
- Improved workplace productivity by maintaining clean and organized workspaces for all employees.
- Supported onboarding processes for new hires, ensuring proper training materials were provided and assisting with orientation tasks.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Edited and proofread documents for accuracy and completeness.
- Utilized office management software to record and track customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Created and maintained detailed records of all office activities.
- Compiled and analyzed data to produce reports.
- Coordinated and scheduled meetings and appointments.
- Purchased and maintained office supplies.
- Assisted with onboarding of new employees.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Supported staff on special assignments and ad hoc projects.
- Ensured accurate record-keeping of employee time sheets and leave requests for payroll processing purposes.
- Implemented new organizational systems to improve overall office workflow, increasing employee efficiency and satisfaction.
- Managed scheduling for conference rooms, ensuring efficient use of space to accommodate various meetings and events throughout the day.
- Facilitated a positive work environment by planning team-building activities and events for staff members.
- Assisted executives with daily tasks as needed, including calendar management and meeting preparation duties.
- Contributed to successful project completion by providing administrative support to project teams when needed.
- Maintained client relations through prompt response times, courteous interactions over the phone or email, and professional handling of inquiries or concerns.
- Monitored stock of office supplies to report shortages to management.
- Completed general administrative tasks by proofreading documents, transcribing handwritten information and operating calculators to verify financial records.
- Planned and booked travel arrangements and venues for company events and meetings.
- Streamlined communication for better collaboration with colleagues by promptly directing phone calls and emails to the appropriate personnel.
- Coordinated catering needs for meetings or special events held within the office, ensuring timely delivery and proper setup.
- Enhanced office efficiency by managing and organizing documents, files, and other important records.
- Handled incoming mail delivery efficiently, distributing packages and correspondence to their intended recipients without delay.
- Provided backup support for receptionist duties during periods of high volume or absences from the front desk area.
- Assisted in the creation of reports and presentations for management or other departments as needed, utilizing Microsoft Office software effectively.
- Coordinated travel arrangements, including flights, accommodation, and transportation, ensuring timely arrivals to meetings or conferences.
Education
BBA - Law
Lazarski University of Commerce And Law
Warsaw, PolandBachelor of Science - International Relations
Collegium Civitas
Warsaw,Poland01-2027
Bachelor of Arts - Business Administration
Albertus Magnus
New Haven, CT01-2027
Skills
- Court Filing & Docket Management
- Procedural compliance
- Deadline Mangement
- Legal Administration
- Critical thinking
Languages
French
Limited Working
English
Native or Bilingual
Polish
Full Professional
Interests
- Gardening
- Getting involved in local advocacy groups to promote positive change in the community
Timeline
Service Specialist
Epiq Global - Site Dechert, LLP NYC
05.2025 - Current
Front Desk Receptionist
Parallel 41
05.2025 - 10.2025
Senior Onsite Service Specialist
Ricoh USA -Client Site - Emory University
10.2024 - 04.2025
Office Service Associate
Bridgewater Associates, LP
07.2017 - 12.2017
BBA - Law
Lazarski University of Commerce And Law
Bachelor of Science - International Relations
Collegium Civitas
Bachelor of Arts - Business Administration
Albertus Magnus