Y'asia McDaniel
Virginia Beach,VA
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
16
16
years of professional experience
Work History
Team Leader
Green Clean Auto Wash
Norfolk, VA
07.2023 - Current
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Conducted regular performance reviews to assess individual team member progress.
Cashier
Food Lion
Norfolk, VA
03.2021 - 07.2023
- Performed other duties as assigned by management.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
Front End
Kroger
Chesapeake, VA
01.2020 - 04.2021
- Greeting customers, Assisting customers with checking out merchandise, Zoning front end and making sure things are neat
Sales Associate
Target
10.2012 - 07.2013
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
Manager
Burger King
Massapequa, NY
02.2009 - 12.2011
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Established processes to ensure efficient workflow throughout the organization.
- Created monthly reports for senior management summarizing operational performance metrics.
- Analyzed customer feedback data to develop action plans for improving services offered.
Education
Amityville Memorial High School
08.2012
Some College (No Degree) - Medical Assisting
Fortis College - Norfolk
Norfolk, VAPCA Certificate - Personal Care Aide
Training Solution
Norfolk, VASkills
- Strong Interpersonal communication skills
- Organizational skills
- Customer service orientation
- Adaptability
- Ability to work under pressure
- Client Service
- Coaching
- Overseeing Daily Activities
- Safety
- Meeting facilitation
- Problem-Solving
- Team Supervision
- Quality Improvement
- Technical Support
- Work Planning
- People Management
- Team motivation
- Attention to Detail
- Leadership
- Sales expertise
References
References available upon request.
Timeline
Team Leader
Green Clean Auto Wash
07.2023 - Current
Cashier
Food Lion
03.2021 - 07.2023
Front End
Kroger
01.2020 - 04.2021
Sales Associate
Target
10.2012 - 07.2013
Manager
Burger King
02.2009 - 12.2011
Amityville Memorial High School
Some College (No Degree) - Medical Assisting
Fortis College - Norfolk
PCA Certificate - Personal Care Aide
Training Solution
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