Denise Corchado

• Managed high-volume calls while maintaining professionalism and empathy.
• Documented patient interactions in electronic health records system efficiently.
• Maintained compliance with privacy regulations during patient communications.
• Adhered to quality assurance standards when handling calls.

• Facilitated patient referrals to specialists and services within Lifebridge Health.
• Managed referral documentation, ensuring accuracy and compliance with healthcare regulations.
• Assisted patients in understanding their insurance options related to referrals and services.
• Preformed special projects within my roll as a referral specialist with specialty practices

• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Assessed patients account information to determine current issues and potential solutions.
• Improved call management database by frequently changing and updating customer contact information.
• Scheduled appointments for multiple Doctors from different sites.
• Launched medication refills.
• Scanned medical records, Labs, and any medical orders for patients.
• Worked successfully with diverse group of coworkers to accomplish high volume of calls and address issues related to our patients needs.
• Delivered fast, professional and knowledgeable service for patients questions and complaints.

Patient Access: Promoted successful operations while enhancing the customer experience by engaging in activities that support patent access. Responsible first interviewing patients and patient representatives to perform complete, timely and accurate registration. Identified patients in powerchart. Obtain and accurately record demographic and contact information within the Launch system. Capture tracking data into the call center software. Answered questions about the benifits, purpose and functionality of a personal health record.

• Verified demographics and insurance information to register patients in computer system.
• Verified insurance and collected critical data elements to properly identify and bill patients.
• Obtained necessary signatures for privacy laws and consent for treatment.
• Applied HIPAA privacy and security regulations while handling patient information.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
• Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.

Conducted consultations and oriented clients into a designed program. Trained in cognitive sculpting for brain health wellness. Conducted counselling sessions for cognitive wellness with clients.

• Delegated daily tasks to team members to optimize team productivity
• Enforced company policies and procedures to strengthen operational standards across departments
• Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
• Mentor staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
• Produced monthly sales and performance reports, supporting operational planning and strategic decision making
• Supported sales management to optimize business development
• Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
• Collaborated with store manager to develop successful strategies for achieving sales and profit goals
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies

Served as the manager on duty providing leadership during assigned shifts. Direct, coach, and train associates in daily job assignments. Monitor performance issues in a timely manner. Facilitate opening and closing of stores. Direct the replenishment of merchandise/supplies maintain sales floor organization, and engage in receiving functions. Ensure store merchandising standards are consistently execute per the company guidelines.

• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
• Devised, implemented and managed promotions to enhance store profits and drive customer engagement
• Collaborated with internal personnel and clientele to improve store operations and address concerns quickly
• Taught staff how to handle difficult situations with calm and professionalism

Met incoming customers and provided immediate assistance. Listening to customer needs and preference to provide accurate advice. Trained all new sales employees on effective techniques. Worked flexible schedule to accommodate changing customer levels. Developed and executed sales promotion. Provided expect product knowledge and service information.

• Kept apprised of emerging trends and provided informative customer service to assist in product selection
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
• Processed orders through system and coordinated product deliveries
• Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 75% or more
• Stocked shelves and supplies and organized displays to focus customer attention on specific items

Effectively utilize my customer service and sales skill set to ensure daily goals were met. Trained and coached team to meet company's expectations and standards. Performed all operational task, which included: banking, daily paperwork, and auditing. Surpassing monthly, quarterly, and annual revenue quotas by more than 130%. Choose to upgrade and develop my personal growth Plan to move up in the company (PGP).

• Positively impacted product relevance through careful distribution, merchandising and display techniques
• Devised, implemented and managed promotions to enhance store profits and drive customer engagement
• Ordered merchandise with accuracy by verifying back stock and maintaining inventories
• Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment
• Enhanced sales by implementing merchandising and promotional improvements
• Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager

Effectively utilize my customer service and sales skill set to ensure daily goals were met. Trained and coached team to meet company's expectations and standards. Performed all operational task, which included: banking, daily paperwork, and auditing. Surpassing monthly goals.

• Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
• Updated store pricing, signage and merchandising based on current promotions
• Processed shipments and maintained stock shelf organization
• Secured store perimeter and enforced procedures to minimize losses and protect store assets
• Oversaw inventory management with cycle counts, audits and shrinkage control

Read and recorded temperature, pulse, respirations. Completed and submitted clinical documentation in accordance with agency guidelines. Prepared patient rooms prior to arrival. Assist with adequate nutrition and fluid intake. Directed patients in prescribed range of motion. Assisted with ADL'S to transition patients return home. Tracheotomy care, suction patients under supervision. Applied foot, and splints and back braces.

• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
• Monitored and replenished medical supply inventory, facilitating optimal availability for patient care
• Consulted with nurses to develop patient care plans and evaluate treatment options
• Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
• Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing
• Exhibited compassionate care and communication regarding issues surrounding death and dying