Jordan Huchingson
College Station,TX
Overview
18
18
years of professional experience
Work History
Contact Center Specialist 1
Baylor Scott & White
College Station, TX
01.2024 - Current
- Resolved customer inquiries efficiently through multi-channel communication, enhancing overall satisfaction.
- Managed high call volumes while maintaining accuracy in data entry and service documentation.
- Trained new team members on best practices for customer engagement and problem resolution.
- Implemented process improvements that streamlined workflows and reduced response times.
- Managed high call volumes while maintaining exceptional service quality and professionalism.
- Utilized CRM software proficiently for managing customer information and tracking case progress efficiently.
- Recognized by management as a top performer in both service quality and productivity, receiving multiple performance awards.
- Achieved high customer satisfaction ratings, effectively addressing concerns and providing appropriate solutions.
- Maintained accurate records of customer interactions, documenting details of inquiries, complaints, or comments as well as actions taken.
- Facilitated cross-functional collaboration among departments when necessary for issue resolution or process enhancement initiatives.
- Collaborated with team members to share best practices, optimizing overall contact center performance.
- Offered personalized solutions to customer issues, resulting in improved loyalty and retention rates.
- Handled escalated calls professionally, diffusing tense situations while finding mutually beneficial resolutions for customers involved parties.
ER Registrar
CHI St Joseph Hospital
Bryan, TX
09.2022 - 07.2023
- Registered patient information accurately to ensure seamless admissions process.
- Coordinated with medical staff to prioritize patient care and streamline intake procedures.
- Managed electronic health record systems to maintain data integrity and enhance workflow efficiency.
- Trained new registrars on hospital protocols and system usage to improve team performance.
CDL Fixed Route Driver
Brazos Transit District
Bryan, TX
12.2018 - 06.2022
- Operated transit vehicles to ensure timely and safe transportation of passengers.
- Maintained compliance with all traffic regulations and company safety protocols.
- Assisted in route planning and scheduling to optimize efficiency and service quality.
- Conducted regular vehicle inspections, reporting maintenance needs promptly.
- Assisted passengers with disabilities, ensuring a comfortable travel experience.
- Communicated effectively with dispatch to coordinate route updates and changes.
- Managed daily route schedules, optimizing time and enhancing service reliability.
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Received, counted and inspected inventory for delivery.
Customer Service Representative
ComputerShare
College Station, TX
03.2011 - 01.2014
- Collaborated with cross-functional teams to enhance overall customer experience through feedback integration.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Representative
Penncro
Bryan, TX
01.2008 - 02.2011
- Resolved customer inquiries efficiently using CRM software to enhance satisfaction.
- Coordinated with team members to streamline communication processes for improved service delivery.
- Addressed complaints and provided solutions, fostering positive customer relationships.
- Maintained accurate records of customer interactions to ensure data integrity and compliance.
Education
No Degree - Pre-ADN
Blinn College
Bryan, TXHigh School Diploma -
A&M Consolidated High School
College Station, TX05-2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Contact Center Specialist 1
Baylor Scott & White
01.2024 - Current
ER Registrar
CHI St Joseph Hospital
09.2022 - 07.2023
CDL Fixed Route Driver
Brazos Transit District
12.2018 - 06.2022
Customer Service Representative
ComputerShare
03.2011 - 01.2014
Customer Service Representative
Penncro
01.2008 - 02.2011
No Degree - Pre-ADN
Blinn College
High School Diploma -
A&M Consolidated High School