Dedicated Call Center Representative with proven problem-solving and customer support skills. Experienced in HIPAA compliance, data entry, and time management, focused on enhancing customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Sidecar Health
Austin, TX
09.2024 - Current
Managed inbound customer inquiries, ensuring accurate information delivery and resolution of issues.
Assisted customers in navigating health insurance options, enhancing overall satisfaction and retention.
Utilized CRM software to track interactions and maintain detailed customer records for follow-up actions.
Collaborated with team members to streamline call handling processes, improving response times and service quality.
Resolved escalated cases with empathy and professionalism, maintaining high standards of customer care.
Analyzed call data to identify trends and recommend strategies for operational efficiency enhancements.
Patient Care Registration
AdventHealth
Kissimmee, FL
09.2022 - 08.2024
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Used critical thinking to break down problems, evaluate solutions, and make decisions.