Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yasira Pena Ramirez

Austin

Summary

Dedicated Call Center Representative with proven problem-solving and customer support skills. Experienced in HIPAA compliance, data entry, and time management, focused on enhancing customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Sidecar Health
Austin, TX
09.2024 - Current
  • Managed inbound customer inquiries, ensuring accurate information delivery and resolution of issues.
  • Assisted customers in navigating health insurance options, enhancing overall satisfaction and retention.
  • Utilized CRM software to track interactions and maintain detailed customer records for follow-up actions.
  • Collaborated with team members to streamline call handling processes, improving response times and service quality.
  • Resolved escalated cases with empathy and professionalism, maintaining high standards of customer care.
  • Analyzed call data to identify trends and recommend strategies for operational efficiency enhancements.

Patient Care Registration

AdventHealth
Kissimmee, FL
09.2022 - 08.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.

Education

High School Diploma -

Poinciana High School
Kissimmee, FL

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer servicepatient regis
  • HIPAA compliance
  • Strong organization
  • Patient scheduling
  • Insurance verification
  • Medical terminology
  • Data entry proficiency
  • Patient relations
  • Problem-solving
  • Time management
  • Transfer coordination

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Call Center Representative

Sidecar Health
09.2024 - Current

Patient Care Registration

AdventHealth
09.2022 - 08.2024

High School Diploma -

Poinciana High School