Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yaslin Afanador

West Allis,WI

Summary

Bi-lingual Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Learning Ambassador

Amazon
02.2022 - Current
  • Planned and organized sampling events by working hand-in-hand with associates and leaders.
  • Collaborated with demonstration team to engage large crowds.
  • Communicated product value, quality and style to educate up to 5 associates.


Nail Technician

Valentino's Hair
12.2020 - 07.2022
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Grew repeat client base through effective marketing and customer service.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.

Sales Representative Assistant Manager

City Furniture
10.2012 - 06.2020
  • Built relationships with customers and community to establish long-term business growth.
  • Trained new associates in successful sales and performance strategies.
  • Assisted sales team with completing customer transactions and managing issues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Assisted Store Manager with administrative tasks, i.e., payroll, delivery scheduling, employee scheduling, etc.

Education

Certified - Dental Assistant

Kaplan College
Milwaukee, WI
01.2011

High School Diploma -

East Side Preparatory High School
Pennsauken, NJ
06.2008

Skills

  • Critical Thinking
  • Leadership experience
  • Spanish Translation
  • Record Keeping
  • Product Recommendations
  • Team Collaboration
  • Sales Techniques
  • Attention to Detail
  • Customer Support

Certification

  • Licensed Nail Technician
  • Certified Dental Assistant

Timeline

Learning Ambassador

Amazon
02.2022 - Current

Nail Technician

Valentino's Hair
12.2020 - 07.2022

Sales Representative Assistant Manager

City Furniture
10.2012 - 06.2020

Certified - Dental Assistant

Kaplan College

High School Diploma -

East Side Preparatory High School

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Yaslin Afanador