Yasmani Alvarez
Bakersfield,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Homeboy industries
Los Angeles, CA
03.2018 - 11.2020
- Consulted with customers to resolve service and billing issues.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Improved customer service wait times to mitigate complaints.
- Made outbound calls to obtain account information.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
GED -
El Camino College
Torrance, CA01-2024
Skills
- Product Knowledge
- Consultative Sales
- Data Collection
- Report Generation
Timeline
Customer Service Representative
Homeboy industries
03.2018 - 11.2020
GED -
El Camino College
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