Yasmeen Akhdar
baltimore,MD
Summary
Friendly and reliable customer service professional with experience in fast-paced environments. Skilled in creating positive guest experiences, handling transactions, and working as part of a team. Passionate about delivering quality service with a positive attitude and ready to bring strong communication and multitasking skills to my team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Baking & Pastry Arts Student
Anne Arundel Community College
Arnold, MD
06.2023 - 05.2026
- Currently pursuing a degree in Baking and Pastry Arts with hands-on training in food preparation, kitchen safety, and customer service.
- Gained knowledge in pastry techniques, food presentation, and ingredient handling.
- Trained in time management, multitasking, and working efficiently in a fast-paced kitchen environment.
- ServSafe certified and experienced in following food safety standards and cleanliness procedures.
- Works well both independently and in team settings, with strong attention to detail and a passion for quality service.
Customer Service Representative
Duke Energy
Baltimore, MD
05.2024 - 06.2025
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Associate of Applied Science - Baking & Pastry Arts
Anne Arundel Community College
Arnold, MD05-2026
Skills
- Customer service
- Food safety
- Baking techniques
- Time management
- Multi Tasker
- Team collaboration
- Always on time
Certification
- Serve Safe Certification
- Food Handlers Permit
Timeline
Customer Service Representative
Duke Energy
05.2024 - 06.2025
Baking & Pastry Arts Student
Anne Arundel Community College
06.2023 - 05.2026
Associate of Applied Science - Baking & Pastry Arts
Anne Arundel Community College
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