Hi, I’m
Yasmeen Blair
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
years of professional experience
1
Certification
Work History
Empower Retirement
Financial Customer Service Representative
05.2022 - Current
Job overview
- Provide solutions to assist customers with their accounts; Process contribution changes, withdrawals,loans and communicate critical plan updates and changes
- Investigated and resolved customer inquiries and complaints quickly
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
JPMorgan Chase
Document Processor
01.2021 - 06.2022
Job overview
- Validating information accurately and preparing documents for processing in a high-volume mailroom environment
- Process transactions by ordering documents required for ensuring case files are on track to be submitted as scheduled.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Carefully reviewed all documents and reports for completeness and accuracy
Caring Senior Service
Caregiver
09.2019 - 01.2021
Job overview
- Assisting with personal care: bathing and grooming, dressing, toileting, and exercise
- Basic food preparation: preparing meals, shopping, housekeeping, laundry, and other errands
- General health care: overseeing medication and prescriptions usage, appointment reminders and administering medicine
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
United States Citizenship and Immigration Services
General Clerk I
02.2019 - 10.2019
Job overview
- Manage the progress of case files, ensuring I obtained everything needed for the documents to be processed correctly
- Follow up with case workers on files to obtain information needed to ensure cases are properly handled before submitted the documents.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Processed documents and materials to disseminate information to appropriate parties.
- Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
JSAV Audio Visual
Office Assistant
06.2013 - 08.2019
Job overview
- Organize and schedule appointments
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Plan meetings and take detailed notes
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Maintain contact lists
- Book travel arrangements
- Submit and reconcile expense reports
- Provide general support to visitors
- Act as the point of contact for internal and external clients
- Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Education
Collin County Community College
Associate's degree from General Studies
05.2017
Skills
- Accounts Payable
- Communication skills
- Microsoft Word
- Personal Assistant Experience
- Cash Handling
- Payroll
- Microsoft Outlook
- Document Coding and Classification
- Invoice Preparation
- Transaction Reviewing
- Investigative Journalism
- Customer Relations
- Credit Card Payment Processing
Certification
CPR CertificationFirst Aid Certification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Financial Customer Service Representative
Empower Retirement
05.2022 - Current
Document Processor
JPMorgan Chase
01.2021 - 06.2022
Caregiver
Caring Senior Service
09.2019 - 01.2021
General Clerk I
United States Citizenship and Immigration Services
02.2019 - 10.2019
Office Assistant
JSAV Audio Visual
06.2013 - 08.2019
Collin County Community College
Associate's degree from General Studies
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