Yasmeen Folks
Pittsburgh,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude, willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills and has the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Patient Care Manager
GKG Orthodontics
07.2023 - Current
- Improved patient satisfaction by implementing personalized care plans and conducting regular followups.
- Streamlined patient flow by optimizing appointment schedules and reducing wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Force Support Squadron
United States Air Force Reserve
08.2022 - Current
- Handled administrative requirements, maintained records and submitted operational reports.
- Coordinated activities of subordinate personnel to support mission success.
- Led team in developing strategic plans to meet operational objectives.
- Trained and mentored personnel in combat operations and tactics.
- Monitored and assessed mission progress and provided updates to command.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
Dental Assistant
LadySmith Dental Center
03.2021 - 02.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Prepared patient x-rays and images for dentist review.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Dental Office Receptionist
Red Apple Pediatric Dental Team
01.2020 - 03.2021
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Helped patients complete necessary medical forms and documentation.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Associate of Science - Health Sciences
American Public University System
Charles Town, WV08.2025
Advanced -
Brooke Point High School
Stafford, VA06.2015
Skills
- Customer Satisfaction
- Time Management Skills
- Critical Thinking
- Customer Support
- Multitasking and Prioritizing
- Detail oriented
- Open and clear communicator
- Team oriented
- Quality Improvement
Timeline
Patient Care Manager
GKG Orthodontics
07.2023 - Current
Force Support Squadron
United States Air Force Reserve
08.2022 - Current
Dental Assistant
LadySmith Dental Center
03.2021 - 02.2022
Dental Office Receptionist
Red Apple Pediatric Dental Team
01.2020 - 03.2021
Associate of Science - Health Sciences
American Public University System
Advanced -
Brooke Point High School
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