Yasmeen Muhammad
Lakewood,OH
Overview
4
4
years of professional experience
1
1
Certification
Work History
Principal Customer Appointment Specialist
University Hospitals
Highland Hills, OH
04.2019 - Current
- Liaison between patients, insurance providers and healthcare providers
- Provided customer support through guiding patients and providers through facility processes and hospital software/policy.
- Connected with hospital administrators and executives to help develop appointment scheduling software and promote efficient workflow policies.
- Actively maintained an organized and effective work environment which impacted a team of 10.
- Program planned and implemented employee satisfaction programs that impacted 120+ employees.
- Trained all levels of new hires in hospital policy and software.
- Acted as first point of contact and set appointments for prospective clients.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Professional Intern
First Assist Health Care, LLC
Mayfield Heights, OH
05.2018 - 03.2019
- Interacted with customers/patients by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Analyzed problems, identified solutions and made decisions.
- Planned and implemented public health programming which improved staff health standards by
10%. - Managed pay roll
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
- Upheld office schedule and calendar to coordinate workflow and meetings.
- Achieved office management recognition by designing and implementing special project during internship.
Education
Bachelors of Science - Health | Community Public Health
Ohio University
12.2018
Skills
- Salesforce
- Microsoft excel
- Slack
- Microsoft Office Suite
- Asana
- Data Entry
- Remote work
- Customer Service
- Customer Support
- Project Management
- Quality assurance
- Conflict Resolution
- Database and Client Management Systems
- Strong Verbal and Written Communication
Certification
- Certified Scrum Master, Scrum Alliance - 2022
Personal Projects
Manifest Sweets
Woman-Owned Small Business
Regular pop-up vendor at local events
Featured local vendor at The Hills Market Downtown in Columbus, OH
Timeline
Principal Customer Appointment Specialist
University Hospitals
04.2019 - Current
Professional Intern
First Assist Health Care, LLC
05.2018 - 03.2019
Bachelors of Science - Health | Community Public Health
Ohio University
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