Overview
Work History
Education
Skills
Certification
Personal Projects
Timeline
Generic

Yasmeen Muhammad

Lakewood,OH

Overview

4
4
years of professional experience
1
1
Certification

Work History

Principal Customer Appointment Specialist

University Hospitals
Highland Hills, OH
04.2019 - Current
  • Liaison between patients, insurance providers and healthcare providers
  • Provided customer support through guiding patients and providers through facility processes and hospital software/policy.
  • Connected with hospital administrators and executives to help develop appointment scheduling software and promote efficient workflow policies.
  • Actively maintained an organized and effective work environment which impacted a team of 10.
  • Program planned and implemented employee satisfaction programs that impacted 120+ employees.
  • Trained all levels of new hires in hospital policy and software.
  • Acted as first point of contact and set appointments for prospective clients.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork

Professional Intern

First Assist Health Care, LLC
Mayfield Heights, OH
05.2018 - 03.2019
  • Interacted with customers/patients by phone, email or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Analyzed problems, identified solutions and made decisions.
  • Planned and implemented public health programming which improved staff health standards by
    10%.
  • Managed pay roll
  • Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
  • Upheld office schedule and calendar to coordinate workflow and meetings.
  • Achieved office management recognition by designing and implementing special project during internship.

Education

Bachelors of Science - Health | Community Public Health

Ohio University
12.2018

Skills

  • Salesforce
  • Microsoft excel
  • Slack
  • Microsoft Office Suite
  • Asana
  • Data Entry
  • Remote work
  • Customer Service
  • Customer Support
  • Project Management
  • Quality assurance
  • Conflict Resolution
  • Database and Client Management Systems
  • Strong Verbal and Written Communication

Certification

  • Certified Scrum Master, Scrum Alliance - 2022

Personal Projects

Manifest Sweets
Woman-Owned Small Business
Regular pop-up vendor at local events
Featured local vendor at The Hills Market Downtown in Columbus, OH

Timeline

Principal Customer Appointment Specialist

University Hospitals
04.2019 - Current

Professional Intern

First Assist Health Care, LLC
05.2018 - 03.2019

Bachelors of Science - Health | Community Public Health

Ohio University

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Yasmeen Muhammad