Yasmeen Smola
Chicopee,MA
Summary
Polite and professional employee successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Cooley Dickinson
11.2021 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Insurance and referral verifications.
Optometric Tech
MyEyeDr
08.2020 - 11.2021
- Responsibilities include: Patient pre-exams; testing for visual acuity, color vision, depth perception, & IOP eye pressure
- Record keeping for medical data on patient EHR charts
- Appointment management & scheduling (Acuity)
- Specialized testing admission on OCT & visual fields (VF)
- Contact Lens department management; patient training, fulfilling prescription orders, stock/inventory management
- Assisting Dr.; management of documentations to organize referrals, follow ups, and notations to be addressed to other doctors.
Lot Merchandiser
Balise Toyota
01.2017 - 08.2020
- Responsibilities include: Accounting and organization of auction inventory/deliveries
- Manufacturer and vehicle history audits
- Vehicle storage and lot management.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
Salesperson, Shipment Manager, Store Manager
SHii / Journeys Kidz / Journeys
05.2015 - 05.2017
- Responsibilities include: Opening/closing front store and store storage
- Provide alert and efficient customer service
- Store accounting for profits, cash drawer and bank deposits
- Shipping/Receiving products and inventory management.
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Logged reports, expenses, receipts, and sales in company database.
Assistant Store Leader / Co-Manager
Payless Shoes
06.2016 - 02.2017
- Built relationships with team members to encourage willingness to address concerns and issues.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Supervised payroll corrections for accuracy and duplications.
- Created staff schedules, approved requested time off and updated reports.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
Education
Vocational Career Technical Student: Electrical
Chicopee Comprehensive High School
Chicopee, MA06.2015
Skills
- Adaptable
- Organizational
- Negotiations
- Communicative
- Strategic
- Collaborative
References
Akasha Cruz, Call Center Manager, (413) 459-1216, acruz@mgb.org, Julie Betti, Service Manager, (413) 575-2637, JBETTI@BASLISEAUTO.COM Choo Heiskala, Sales Manager, (413) 222-5286, CHEISKALA@BASLISEAUTO.COM Carol Maki, Sales Manager, (413) 244-2634, CMAKI@BALISEAUTO.COM
Languages
English
Native or Bilingual
Timeline
Call Center Representative
Cooley Dickinson
11.2021 - Current
Optometric Tech
MyEyeDr
08.2020 - 11.2021
Lot Merchandiser
Balise Toyota
01.2017 - 08.2020
Assistant Store Leader / Co-Manager
Payless Shoes
06.2016 - 02.2017
Salesperson, Shipment Manager, Store Manager
SHii / Journeys Kidz / Journeys
05.2015 - 05.2017
Vocational Career Technical Student: Electrical
Chicopee Comprehensive High School
Similar Profiles
Alec MayfieldAlec Mayfield
Patient Service Representative at Cooley DickinsonPatient Service Representative at Cooley Dickinson
Alexis AckermannAlexis Ackermann
Medical Intensive Care Unit Registered Nurse at Mass General Brigham Cooley Dickinson HospitalMedical Intensive Care Unit Registered Nurse at Mass General Brigham Cooley Dickinson Hospital
Chris KingsburyChris Kingsbury
Registered Nurse at Cooley DickinsonRegistered Nurse at Cooley Dickinson