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Associate Principal Engineer

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Information Technology professional with over 7 years of Level 2 desktop and service desk support experience in enterprise and public-sector environments. Expertise in installing, configuring, and maintaining Windows and macOS workstations, managing Active Directory access, and resolving incidents within service-level agreements. Demonstrated strong customer service skills while supporting large user populations in structured IT settings.

Experienced with full stack development and proficient in creating dynamic web applications. Utilizes deep understanding of both front-end and back-end technologies to deliver efficient and scalable solutions. Track record of employing collaborative approaches and innovative problem-solving in team environments.

Detail Oriented and analytical NEM Billing Analyst with experience in managing solar and renewable energy billing processes, ensuring accuracy, compliance and customer satisfaction. Skilled in analyzing meter data, reconciling accounts and processing true-up statements in accordance with utility regulations and rate structures. Committed to maintaining high standards of data integrity , adaptability and reliability in fast paced environments.

Versatile and highly organized Executive Assistant and Office Manager with over 20 years of experience providing comprehensive administrative support to C-level executives, attorneys, and senior management across federal and corporate environments. Recognized for improving productivity, streamlining workflows, and supporting HR, finance, travel, and facilities operations with discretion and precision.

Compassionate and dedicated school SLP with over 12 years of expertise with diagnosing and treating speech and language disorders. Utilizes evidence-based practices to develop effective treatment plans. Adept at fostering strong collaborative partnerships with teachers, parents, and related service providers to create holistic, data-driven IEPs, consistently exceeding goals and empowering students to achieve their full potential in inclusive educational environments.


Compassionate Family Nurse Practitioner with broad experience in primary care, family medicine, geriatric care, weight management and hormone health. Strengths lie in patient education, preventive care and chronic disease management. Previous work has demonstrated significant impact on improving patient health outcomes through personalized treatment plans. Possess strong clinical skills, focused on delivering quality patient-centered care.

Highly motivated individual with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

I have a strong background in customer service and operational management. Recognized for exceptional multitasking abilities and commitment to enhancing customer satisfaction through effective communication and problem resolution.

Dedicated Call Center professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Bilingual results-driven professional with a proven track record with over 10 years of experience. Adept at problem-solving and account management, I increased sales revenue by setting strategic goals and fostering strong client relationships. Committed to delivering exceptional service and enhancing customer satisfaction through effective communication and attention to detail.

Daysi Aleman

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Call Center Representative

Payment Processing Specialist

Claims Processor

Education

Associate of Science - Industrial Engineering

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Call Center Representative

Payment Processing Specialist

Claims Processor

Associate of Science - Industrial Engineering

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