YASMIN ABDI
St. Cloud,MN
Summary
Current student looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company.
Overview
6
6
years of professional experience
Work History
SUBSTITUTE
742 District
09.2023 - Current
- Maintained a safe and orderly classroom environment
- Utilized effective classroom management techniques
- Collaborated with teachers, administrators, and support staff
- Provided guidance to foster academic and social-emotional growth
- Monitored student behavior for a safe learning environment.
CALL CENTER AGENT
Meduit
06.2023 - 08.2023
- Built positive rapport with customers over the phone
- Responded to member calls, assisted with information requests
- Resolved escalated calls promptly using available resources
- Worked productively to determine customer needs and solutions
- Ensured appropriate adjustments to resolve customer concerns.
CALL CENTER AGENT
QCCS
05.2022 - 08.2022
- Participated in team meetings and training sessions
- Upsold and cross-sold products and services
- Provided excellent customer service with a friendly demeanor
- Met or exceeded performance goals.
FRONT DESK ASSISTANCE
St. Cloud Technical Community College
03.2019 - 05.2022
- Responded to customer inquiries professionally
- Scheduled and coordinated meetings, conferences, and travel
- Operated office equipment and maintained supplies inventory
- Managed office records, calendar, and filing systems
- Collaborated with staff to ensure task completion.
VOLUNTEER
CentraCare Health - St. Cloud Hospital
05.2019 - 10.2019
- Established and enforced quality standards
- Developed effective communication channels
- Encouraged and supported staff to achieve goals
- Monitored department performance and took corrective actions.
VOLUNTEER
Veteran Care
05.2018 - 08.2018
- Directed visitors around the facility
- Cleaned and sanitized areas periodically
- Assisted patients with forms and vaccination station directions
- Greeted patients and visitors upon arrival
- Volunteered at a senior citizens center providing meals and companionship.
Education
BACHELOR OF COMMUNITY HEALTH -
St. Cloud State University
St. Cloud, MN05.2024
ASSOCIATE OF ARTS -
St. Cloud Technical Community College
St. Cloud, MN05.2022
HIGH SCHOOL DIPLOMA -
Tech High School
St. Cloud, MN05.2019
Skills
- Community Engagement
- Cultural Competence
- Collaboration
- Active listening
- Problem-solving
- Effective communication
- Time management
- Organizational skills
- Multitasking
Languages
English
Full Professional
Somali
Native or Bilingual
Swahili
Professional Working
Timeline
SUBSTITUTE
742 District
09.2023 - Current
CALL CENTER AGENT
Meduit
06.2023 - 08.2023
CALL CENTER AGENT
QCCS
05.2022 - 08.2022
VOLUNTEER
CentraCare Health - St. Cloud Hospital
05.2019 - 10.2019
FRONT DESK ASSISTANCE
St. Cloud Technical Community College
03.2019 - 05.2022
VOLUNTEER
Veteran Care
05.2018 - 08.2018
BACHELOR OF COMMUNITY HEALTH -
St. Cloud State University
ASSOCIATE OF ARTS -
St. Cloud Technical Community College
HIGH SCHOOL DIPLOMA -
Tech High School
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