Yasmin Acevedo
Brandon,USA
Summary
Dynamic operations manager specializing in process optimization and conflict resolution, driving significant improvements in client satisfaction and operational efficiency. Experienced in leading recruitment and team development initiatives that foster strong employee engagement and performance.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Senior Operations Manager
HOTELPRO
Tampa, USA
09.2021 - 07.2026
- Supported clients and employees, strengthening relationships through effective communication and exceptional service.
- Managed recruitment cycle and conducted employee training to ensure onboarding efficiency.
- Streamlined processes and resolved payroll discrepancies to enhance accuracy.
Operations Manager
HOTELPRO
06.2019 - 08.2021
Recruitment Coordinator
HOTELPRO
11.2017 - 05.2019
Sales Manager
Telecomunicaciones Pandsistcom C. A.
Caracas, Venezuela
09.2016 - 07.2017
Financial Security Advisor
Citizens Insurance of America
Caracas, Venezuela
11.2014 - 05.2016
Sales Manager
Telecomunicaciones Pandsistcom C. A.
Caracas, Venezuela
12.2012 - 09.2014
Account Manager
Netser Group Venezuela
Caracas, Venezuela
03.2011 - 06.2012
Sales Executive
Supermax C. A.
Caracas, Venezuela
02.2006 - 01.2011
Education
Personal Finance, Management, International Finance -
IESA
01-2016
Customer Satisfaction -
Focal Point Coaching Excellence
03-2015
Bachelor - Computer Sciences
IUTAJS
Caracas, VenezuelaInternational Associate in Insurance Plan Consulting -
Academy Citizens Inc.
Austin, TXSkills
- Business Operations
- HR Process Improvement
- Process improvement
- Operational Efficiency Tools
- Employee Record Management
- Process Streamlining
- Client Relationship Management
- Account Management
- Team development
- Employee Engagement Strategies
- Bilingual communication
- Talent Acquisition Systems
- CRM Optimization
- Workforce Management Software
- Microsoft Office Suite
- Guardian software
- Equifax services
- Conflict resolution
- Time Management Solutions
- Organizational Effectiveness
Certification
- Business Analysis Technique, Linkedin
- MOST and SWOT, Linkedin
- Harassment & Discrimination in the Workplace, Linkedin
- Critical Thinking, Linkedin
- International Associate in Insurance Plan Consulting, Academy Citizens Inc., Austin, TX
- Money Laundering Prevention, International Insurance, Academy Citizens Inc., Austin, TX
- Personal Finance, Management, International Finance, IESA, 2015 - 2016
- Customer Satisfaction, Focal Point Coaching Excellence, 01/01/15, 03/31/15
Timeline
Senior Operations Manager
HOTELPRO
09.2021 - 07.2026
Operations Manager
HOTELPRO
06.2019 - 08.2021
Recruitment Coordinator
HOTELPRO
11.2017 - 05.2019
Sales Manager
Telecomunicaciones Pandsistcom C. A.
09.2016 - 07.2017
Financial Security Advisor
Citizens Insurance of America
11.2014 - 05.2016
Sales Manager
Telecomunicaciones Pandsistcom C. A.
12.2012 - 09.2014
Account Manager
Netser Group Venezuela
03.2011 - 06.2012
Sales Executive
Supermax C. A.
02.2006 - 01.2011
Personal Finance, Management, International Finance -
IESA
Customer Satisfaction -
Focal Point Coaching Excellence
Bachelor - Computer Sciences
IUTAJS
International Associate in Insurance Plan Consulting -
Academy Citizens Inc.