YASMIN AGUIRRE
Conway,South Carolina
Summary
Compassionate Certified Nursing Assistant with clinical training and family caregiving experience supporting complex medical needs. Background in healthcare administration, Medicaid eligibility, and patient communication. Skilled in vital signs monitoring, infection control, and providing safe, respectful patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Secretary
RC Masonry
Socastee,SC
05.2025 - Current
- Managed scheduling and coordination of meetings for project teams, ensuring efficient communication among stakeholders.
- Organized and maintained office records and documentation, enhancing retrieval efficiency and compliance.
- Developed and implemented filing systems that improved document organization and accessibility for team members.
- Assisted in preparing reports and presentations, contributing to successful project proposals and client communications.
Customer Service Representative
American Customer Care Inc.
Conway, SC
02.2024 - 05.2025
- Analyze and collect customer information to prepare service work orders.
- Give accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Demonstrate excellent customer service skills by responding to emails in a timely and professional manner.
- Process work orders accurately according to established guidelines and timelines.
- Participate in weekly team meetings to discuss progress towards goals set by management team.
- Verify accuracy of data entry into company database system.
Medicaid Specialist
Conduent
Conway, South Carolina
09.2023 - 02.2024
- Provided comprehensive support to clients regarding Medicaid eligibility and enrollment requirements.
- Responded promptly to inquiries from clients concerning their benefit status
- Implemented quality assurance measures to ensure compliance with applicable laws and regulations governing the program.
- Maintained accurate documentation of all activities within the department including but not limited to case notes, audits, and financial records.
Front Desk Dental Receptionist
Little River Medical Center
Conway, South Carolina
04.2021 - 04.2023
- Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments.
- Processed referrals to specialists when required by the dentist.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Verified patient's eligibility for benefits under various insurance plans.
- Managed front desk operations including scheduling appointments, collecting payments.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
Owner Services Representative
Capital Vacations
Myrtle Beach, South Carolina
07.2020 - 04.2021
- Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively.
- Identified opportunities for cross-selling additional products or services.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Educated customers about the brand to initiate excitement about company's misson and values
- Received and processed payments for maintenance accounts.
- Navigated multiple computer systems and applications and utilized search tools to find information for customer inquiries
- Created vacation reservations
Activity Director
Club Ocean Wyndham Boulevard
North Myrtle Beach, South Carolina
06.2019 - 07.2020
- Assessed client's physical abilities, interests, and limitations in order to develop an appropriate activity plan for them.
- Encouraged individuals to take part in entertainment and recreational activities.
- Planned and coordinated recreational activities for residents, provided socialization opportunities to promote physical,mental and emotional wellbeing
- Ensured compliance with all state regulations regarding safety protocols and infection control measures.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Performed regular maintenance checks on equipment used during activities.
Candle Maker
Habersham Candle Company
Cornelia, Georgia
09.2018 - 11.2018
- Expertise in packaging finished candles according to customer specifications.
- Packaged finished products for shipment according to company standards.
- Engraved and stamped identifying symbols,letters and numbers on products.
- Competent in ensuring that all products meet quality standards.
Retail Sales Associate
P.S. From Aeropostal
Conway, South Carolina
02.2016 - 10.2016
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Operated point-of-sale systems accurately to process payments from customers.
Education
Certificate - Certified Nursing Assistant
Profesional Medical Training Center
Conway12.2025
High School Diploma -
Early College High School
Conway, SC06.2018
Associate of Arts -
Horry Georgetown Technical College
Conway, SC05.2018
Skills
- Interpersonal Skills
- Computer Proficiency
- Customer Service
- Office Administration
- Attention to Detail
- Resilient
- Bilingual
- Data Entry
- Conflict Resolution
- Compassionate patient care
- Vital signs monitoring
- Infection control
- Medical terminology
- Documentation & data entry
- Strong communication
- Teamwork
Languages
Spanish
Professional
English
Professional
Education and Training
Clinical Training Experience
CNA Clinical Rotations – South Carolina | 2025
• Assisted residents with bathing, dressing, grooming, and toileting
• Measured and recorded vital signs
• Supported safe patient mobility and transfers
• Followed infection prevention protocols
• Provided emotional support and respectful patient interaction
Family Caregiver Experience
Family Caregiver – Pediatric Medical Needs | 2024–Present
• Assisted with care for child requiring G-tube feeding support
• Observed and supported line placement procedures
• Assisted with ostomy bag hygiene and care
• Monitored comfort and reported concerns to parent/guardian
• Maintained sterile technique awareness and infection prevention
Certification
BLS Certification
CNA Certification
Timeline
Secretary
RC Masonry
05.2025 - Current
Customer Service Representative
American Customer Care Inc.
02.2024 - 05.2025
Medicaid Specialist
Conduent
09.2023 - 02.2024
Front Desk Dental Receptionist
Little River Medical Center
04.2021 - 04.2023
Owner Services Representative
Capital Vacations
07.2020 - 04.2021
Activity Director
Club Ocean Wyndham Boulevard
06.2019 - 07.2020
Candle Maker
Habersham Candle Company
09.2018 - 11.2018
Retail Sales Associate
P.S. From Aeropostal
02.2016 - 10.2016
High School Diploma -
Early College High School
Associate of Arts -
Horry Georgetown Technical College
Certificate - Certified Nursing Assistant
Profesional Medical Training Center