Aysar Awad
Dallas,TX
Summary
Results-driven Computer Science professional with good technical skills, firm grasp of business needs and understanding of user requirements gathering. Assesses risks, troubleshoots problems, and conducts tests. Excellent communication and planning abilities.
Overview
6
6
years of professional experience
Work History
Recon PDI Advisor
Randall Reed Ford Dealership
03.2019 - Current
- Contact other dealerships for warranty repairs and make business phone calls for dealer products.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Participated in networking events to expand professional connections and attract new clientele.
- Promoted customer loyalty programs to increase customer retention and repeat purchases.
Electronics Product Specialist II
Nebraska Furniture Mart
06.2018 - 02.2019
- Managed product lifecycle stages effectively, ensuring smooth transitions between development phases.
- Maintained servers and systems to keep networks fully operational during peak periods
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
Vehicle Sales Advisor
Randall Reed Ford Dealership
10.2017 - 03.2018
- Maintained customer relationships, emailed and followed up with potential customers.
- Gathered and analyzed customer feedback to inform product and service improvements.
- Conducted thorough reviews of clients'' existing financial plans, identifying areas for improvement or adjustment.
Education
Bachelor of Arts - Computer Science
University of North Texas
Denton, TX05.2023
Skills
- Network development
- Sales Development
- Distributed Systems
- Project Design
- Help Desk Support
- Cloud computing understanding
- Customer Support
- Computer Repairs
Honors And Volunteering
- Sales and Customer Service Excellence Award- Sears District and Store, Two-time award recipient
- Aided staff in maintaining library operations including shelfing books, Mesquite Library
- Power lifting semi-finalist at the state level, Texas State High school
- Volunteered in helping remodel the animal rescue shelter, Rockwall Adoption Center
Career Experience
- Randall Reed Ford Dealership- Recon PDI Advisor, 03/2020, Present, Check in new and used cars for the dealership, Help the dealership make decisions on whether a car is worth keeping for sale, Contact other dealerships for warranty repairs and make business phone calls for dealer products
- Nebraska Furniture Mart- Electronics Product Specialist II, 06/2018, 02/2019, Operated as an electronics product specialist, Would guide customers to finding solutions to their problems, and ensuring their satisfaction, Sell protections, extended warranties, and installation packages, Aided coworkers in meeting sales objectives and in making sure they deliver the best customer experience
- Randall Reed Ford Dealership- Vehicle Sales Advisor, 10/2017, 03/2018, Operated as a pre-owned and new vehicle sales advisor, and inspected potential vehicle trade-ins, Took customers on test drives, providing them with the best drive experience possible, Maintained customer relationships, emailed and followed up with potential customers
- Sears Holdings Corporation- Mattress and Electronics Sales Expert, 07/2016, 10/2017, Store leader of Shop Your Way Rewards metrics within the first 30 days of employment, Operated within the mattress and electronics department as a sales and customer service representative, Handled customer issues and organized department operations, Trained staff in home improvement department and aided coworkers in meeting sales objectives
Languages
Arabic
Professional Working
Timeline
Recon PDI Advisor
Randall Reed Ford Dealership
03.2019 - Current
Electronics Product Specialist II
Nebraska Furniture Mart
06.2018 - 02.2019
Vehicle Sales Advisor
Randall Reed Ford Dealership
10.2017 - 03.2018
Bachelor of Arts - Computer Science
University of North Texas
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