Yasmin Ayesh
Tinley Park ,IL
Summary
Highly organized, hardworking, and with strong attention to detail. Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Family Case Worker
Arab American Family Services
Oak Lawn, IL
08.2022 - 12.2023
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Maintained client records, including case notes and documentation of services provided.
- Informed applicants of other agencies providing useful or related assistance.
- Assisted clients in locating resources such as housing, employment, educational opportunities and medical assistance.
Assistant Teacher
KinderCare Learning Centers
Tinley Park, IL
12.2021 - 07.2022
- Assessed individual needs of children regarding emotional stability, physical health and mental capacities.
- Developed and enforced positive strategies to encourage good behavior.
- Maintained clean and organized classroom and play areas to ensure a healthy environment.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Tutored and mentored school children to provide additional learning opportunities.
- Instructed children in eating, resting and restroom habits.
- Assisted in developing and implementing daily activities that support children's physical, emotional, and intellectual growth.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Enforced rules to teach good manners and maintain safe environment.
Front Desk Receptionist
Holiday inn and suites carol stream
Carol Stream, IL
10.2020 - 08.2021
- Verified customer credit to establish payment method for accommodations.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed administrative duties such as filing documents, preparing correspondence.
CNA
Park Place of Elmhurst
Elmhurst, IL
01.2018 - 07.2020
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Provided emotional support to family members during difficult times.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Education
Associate of Arts - Human Resources Management
College of DuPage
Glen Ellyn, ILBachelor of Arts - Human Resource Management
Benedictine University
Lisle, ILSkills
- Case management
- Team collaboration
- Effective communication
- Data entry
- Self motivation
- Multicultural sensitivity
- Written communication
- Payment collection
- Active listening
Certification
- certified nursing assistant
Languages
English
Professional
Arabic
Native/ Bilingual
Timeline
Family Case Worker
Arab American Family Services
08.2022 - 12.2023
Assistant Teacher
KinderCare Learning Centers
12.2021 - 07.2022
Front Desk Receptionist
Holiday inn and suites carol stream
10.2020 - 08.2021
CNA
Park Place of Elmhurst
01.2018 - 07.2020
Associate of Arts - Human Resources Management
College of DuPage
Bachelor of Arts - Human Resource Management
Benedictine University
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