Yasmin Clay
Riverdale,Ga
Summary
Secure a position that will enable to strong communication & organizational skills, customer service background and ability to work well with people. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Accounts Resolutions Representative II
Porsche
02.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Collected, arranged, and input information into database system.
Patient Coordinator
Kunkes Ear Nose and Throat
01.2013 - 01.2022
- Verify Insurance, collect co pays, co-insurance, and deductible
- Route claims based on messages to the appropriate departments based on regulatory guidelines
- Coordinating insurance reimbursement of care providers
- Handling patient billing
- Face to Face Customer Service Interaction
- Communicate effectively and establish excellent business relationships with various hospitals, doctors, and insurance companies
- Ensure complete and accurate patient demographics and current insurance information
- Maintain ongoing tracking and appropriate documentation on referrals and billing in eClinicalWorks.
Customer Service Representative
Porsche Financial Services
01.2017 - 01.2019
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide high quality and timely interaction with PFS customers, dealers, and vendors to contribute to a first rate customer experience and compliance
- Follow the correct work flow process in order to transition customer administrative transactions and correspondence request to the processing team in an efficient and effective manner
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction.
Education
Business -
Atlanta Technical College
Diploma in Health Information Technology -
Anthem Career College Atlanta,Ga
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Time Management
Timeline
Accounts Resolutions Representative II
Porsche
02.2023 - Current
Customer Service Representative
Porsche Financial Services
01.2017 - 01.2019
Patient Coordinator
Kunkes Ear Nose and Throat
01.2013 - 01.2022
Business -
Atlanta Technical College
Diploma in Health Information Technology -
Anthem Career College Atlanta,Ga
Similar Profiles
Chase GibsonChase Gibson
Sales Consultant at PorscheSales Consultant at Porsche
Karla J MarshallKarla J Marshall
Customer Experience Manager at PorscheCustomer Experience Manager at Porsche
Anais MongeAnais Monge
Senior Customer Service Coordinator at PorscheSenior Customer Service Coordinator at Porsche