Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devin Shin Swensen

Herriman ,UT

Summary

Seeking a full-time Position

Familiar with Microsoft Word and Lotus Fluent in Spanish Detail oriented and punctual Multi-tasking and customer service skills Reliable and dependable

Adaptable Customer Care Executive identifies and quickly resolves customer care issues. Exceptional organizational skills that works a flexible schedule.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Seasoned Customer Care Officer with background in providing quality customer service in fast-paced environments. Excel in resolving client issues, enhancing customer satisfaction and fostering repeat business. Strengths lie in active listening, empathetic communication and problem-solving skills. Proven ability to streamline processes for improved efficiency and productivity.

Empathetic Customer Care Officer known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer relationship management, and communication technology tools. Excel in listening, empathy, and problem-solving to enhance customer satisfaction and foster loyalty.

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Patient professional offers several-year track record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment.

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.

Convincing customer care executive with persuasive attitude and professional demeanor. Well-organized and consistently exceeds all goals. Adept at receiving incoming calls from current, future and prior customers to discuss billing issues. Several years of experience in customer and personal service industry.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Thoughtful customer care executive with several years experience in call center environments. Quick learner talented at working under pressure and in stressful situations. Deals with internal and external customer support issues and makes insightful decisions.

Seasoned professional offering several years of related experience combined with proven customer service, communication and conflict mediation skills. Successful at defusing upset, angry customers with calm and level-headed approaches. Team-oriented, resourceful, and adaptable to changing demands.

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Goal-oriented Customer Care Executive with expertise in training and developing customer service professionals and create bigger profit margins in industry. Skillfully compile monthly customer service metrics and monitor customer service professionals. Friendly and outgoing to solve problems efficiently and effectively.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Overview

12
12
years of professional experience

Work History

Customer Care Resolutions Department

First Electronic Bank
Salt Lake City, UT
01.2017 - 01.2021
  • Company Overview: Helped out to maintain partnership program in custom -tailored to an individual partnership through keeping in mind the Federally Insured industrial bank, is regulated by FDC and Utah Department of financial institutions
  • Helped out to maintain partnership program in custom -tailored to an individual partnership through keeping in mind the Federally Insured industrial bank, is regulated by FDC and Utah Department of financial institutions
  • Helped out to maintain partnership program in custom -tailored to an individual partnership through keeping in mind the Federally Insured industrial bank, is regulated by FDC and Utah Department of financial institutions

Customer Relationship Department

Tesla Inc
Draper, UT
01.2016 - 01.2017
  • Outlook keep records of past due, fax, Email etc
  • Claims processor assigning claims to appropriate adjusters and working in partnership with internal teams to resolve claims
  • In addition, answered phone calls from customers, agents, and repair facilities
  • Also helped with pending claims management, sending regulatory letters and issuing payments
  • Audits bills for detection of possible fraud, refers findings to special investigations unit advised

Wells Fargo Bank
Salt Lake City, UT
11.2008 - 01.2016
  • Received inbound calls for inquiries and made outbound calls on past due accounts
  • Provided quality customer service by addressing customer concerns
  • Monitor accounts on a daily basis
  • Identify outstanding account receivables
  • Investigate historical data for debts and bills
  • Take actions in order to encourage timely payments
  • Process payments and refunds
  • Resolve billing issues
  • Resolve customer credit issues

Education

Associates -

Business Communications Program
Salt Lake City, UT
01.2015

High School -

Alta High School
Sandy, UT
04.2000

Skills

  • CRM software
  • Complaint handling
  • Call center experience
  • Call center operations
  • Performance improvement
  • Employee monitoring
  • True problem-solver
  • Excellent problem-solving skills
  • Exceptional organizational skills
  • Well-organized
  • Customer support
  • Documentation and reporting
  • Customer service background
  • Quality assurance
  • Persuasive attitude
  • Procedure optimization
  • Data entry
  • Payment processing
  • Protocol development
  • CRM software proficiency
  • Customer response

Timeline

Customer Care Resolutions Department

First Electronic Bank
01.2017 - 01.2021

Customer Relationship Department

Tesla Inc
01.2016 - 01.2017

Wells Fargo Bank
11.2008 - 01.2016

Associates -

Business Communications Program

High School -

Alta High School
Devin Shin Swensen