Dontae Lee
Crowley,TX
Summary
Solution-focused Customer Resolution Specialist known for high productivity and efficient task completion. Excel in active listening, conflict resolution, and effective communication, ensuring swift and satisfactory outcomes for complex customer issues. Possess strong emotional intelligence, adaptability, and problem-solving skills, vital for navigating challenging customer interactions with empathy and professionalism.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Resolutions
Walmart
09.2022 - 03.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Delivered technical assistance for proprietary brand products
Paraprofessional
Youth Advocate Programs
Houston, TX
08.2021 - 08.2022
- Created and maintained positive relationships with students, parents, and colleagues.
- Collaborated with special education staff to develop Individualized Education Plans.
- Helped implement behavior management strategies for individual students.
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Participated in parent and teacher conferences to discuss student progress and challenges.
- Developed creative learning activities that engage all types of learners.
Education
Some College (No Degree) - Public Health
University of Houston
Houston, TXHealth Administration
Sam Houston State University
Huntsville, TXSkills
- CRM Software
- Social Media Monitoring
- Call Documentation
- De-Escalation Techniques
- Regulatory Compliance
- Refunds processing
- Order Processing
- Customer Service
- Computer Skills
- Linux
- Python Programming Language
- Understanding of SQL
- Small Group Instruction
- Documentation
- Activity Oversight
- Relationship Building
- Behavior Management
- Skill building support
- Inbound and Outbound Calling
- Product Knowledge
- Data Entry
- Data Collection
Certification
- Google Cybersecurity Certificate - In Progress
Timeline
Customer Resolutions
Walmart
09.2022 - 03.2024
Paraprofessional
Youth Advocate Programs
08.2021 - 08.2022
Some College (No Degree) - Public Health
University of Houston
Health Administration
Sam Houston State University
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