Yasmin Davis
Menifee,CA
Summary
Customer Service ,Order Processor and Account Management Professional with 15 years of experience within a diverse corporate environment
Overview
11
11
years of professional experience
Work History
Order Processor/ Customer Service Representative II
Restorix Health (Remote)
05.2021 - 06.2024
- Dispatch CS workers to facilities as they are received
- Provides excellent customer service in high pace contact, via phones, chats and emails
- Obtain and respond to customers or providers inquiries
- Resolves basic problems/troubleshooting
- Reships /Reissues
- Process 250- 300 orders daily
- Address verification.
- Handle incoming calls and emails from customer service/field
Customer Service / Data Entry Analyst
IDEXX
08.2019 - 04.2021
- Transcribe information into required electronic format
- Process 200-300 orders daily through telephone, email and fax
- Verify data and correct data where necessary
- Prepare, compile and sort documents for data entry
- Great communication with internal and external customers to ensure products availability
- Follow up on order status and customer feedback
Customer Service / Data Entry Analyst
Dr. Beasley Optometry
07.2018 - 08.2019
- Problem-solving
- Verify an average of 200 patients daily for insurance verification
- Verify patient eligibility
- Contact insurance plans to verify patient benefits
- Assist patients to check in and out of the office
- Data entry
- Processing 250 product orders.
Teacher's Assistant
MANHATTAN ACADEMY
08.2016 - 07.2018
- Assisting lead
- Opening /Closing
- Feedings
- Diaper changing
- Montessori Work
- Art (Bulletin boards, with all age groups)
- Maintaining a clean/safe work environment.
Customer Service
Foreign Exchange
03.2013 - 08.2014
- Billing
- Customer service
- Problem-solving
- Process shipments
- Handling bank deposits
- Constant communication with corporate
- Process store to store transfers
- Manage sales associates
- Cash count /managing tilts
- Create pricing for flooring
- Open/closing store
- Process freight
- Process credit applications for customers
- Key holder.
Education
High School Diploma -
Certificate in Medical Billing -
American Career College
Los Angeles, CA05.2010
Skills
- Project Management
- Trusted Advisor & Leader
- Training Mentoring & Coaching
- MS Office (Word, Excel, Outlook)
- Customer Service
- Dispatch
- Data Entry
- Problem-solving
- Billing
Timeline
Order Processor/ Customer Service Representative II
Restorix Health (Remote)
05.2021 - 06.2024
Customer Service / Data Entry Analyst
IDEXX
08.2019 - 04.2021
Customer Service / Data Entry Analyst
Dr. Beasley Optometry
07.2018 - 08.2019
Teacher's Assistant
MANHATTAN ACADEMY
08.2016 - 07.2018
Customer Service
Foreign Exchange
03.2013 - 08.2014
High School Diploma -
Certificate in Medical Billing -
American Career College