LAURA SILVA
Menifee,CA
Summary
Dynamic manager with a proven track record at Oscar Auto Glass, excelling in team leadership and customer service. Enhanced operational efficiency and safety, while boosting customer satisfaction through effective communication and conflict resolution. Skilled in decision-making and cost control, driving profitability and fostering a productive work environment.
Overview
6
6
years of professional experience
Work History
Manager
Oscar Auto Glass
08.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Education
Associate of Arts - Teaching
Southwestern College
Chula Vista, CA05-2001
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Sales techniques
- Schedule preparation
Languages
Spanish
Native or Bilingual
Timeline
Manager
Oscar Auto Glass
08.2019 - Current
Associate of Arts - Teaching
Southwestern College
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