Yasmin Dickens
Fort Worth,TX
Summary
Detail-oriented and adaptable professional with experience in customer service, recordkeeping, and organizational support. Skilled in clerical tasks including data entry, document management, scheduling, and communication. Strong ability to manage multiple priorities, maintain accuracy, and contribute to smooth office operations.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
Amazon Warehouse
Fort Worth, TX
09.2024 - Current
- Maintained accurate records of inventory and order processing using scanners and digital systems.
- Coordinated daily order fulfillment, ensuring timely and precise shipments.
- Troubleshot process errors, demonstrating problem-solving and attention to detail.
- Followed procedures to uphold quality control standards and compliance with company guidelines.
- Conducted regular inspections of stored goods to identify damage or discrepancies in inventory records.
- Collaborated with team members to maintain inventory accuracy and streamline warehouse operations.
Customer Service Representative
Sitel Corporate
Houston, TX
10.2021 - 07.2024
- Managed high-volume inbound calls, assisting customers with billing, account, and policy inquiries.
- Maintained and updated confidential patient records in compliance with HIPAA standards.
- Resolved disputes efficiently, applying clerical accuracy and documentation skills.
- Collaborated with team members to achieve departmental performance goals.
- Provided exceptional support to patients, addressing inquiries and resolving issues efficiently.
- Managed appointment scheduling using electronic health record systems to ensure optimal patient flow.
Sales & Customer Service Representative
iQor
Houston, TX
01.2021 - 10.2021
- Supported customers through phone, email, and chat while managing accounts and records.
- Entered and tracked client data with accuracy in company systems.
- Prepared and processed documentation for warranty program enrollment.
- Consistently achieved performance targets by providing clear communication and support.
- Resolved customer inquiries and issues through multiple communication channels, ensuring high satisfaction levels.
Education
High School Diploma -
Eastern Hills HS
Fort Worth, TXSkills
- Office Administration & Clerical Support
- Data Entry & Recordkeeping
- Customer Relations & Communication
- Scheduling & Calendar Management
- Microsoft Office Suite & Google Workspace
- Problem-Solving & Time Management
- Filing Systems & Document Preparation
- Problem-solving
- HIPAA compliance
- Insurance verification
- Patient confidentiality
Timeline
Warehouse Associate
Amazon Warehouse
09.2024 - Current
Customer Service Representative
Sitel Corporate
10.2021 - 07.2024
Sales & Customer Service Representative
iQor
01.2021 - 10.2021
High School Diploma -
Eastern Hills HS