Yasmin Hernandez
Beloit,WI
Summary
Seasoned Assistant Manager excelling in operations management and staff development. Expert in enhancing customer satisfaction and streamlining processes leading to significant performance improvements. Skilled in recruiting, training, mentoring teams, problem-solving and employee supervision. Demonstrates a confident approach in achieving and exceeding sales and service goals.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Panda Express
Fond Du Lac, WI
10.2023 - 07.2024
- Established processes for monitoring customer satisfaction levels.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assigned work and monitored performance of project personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Sales Associate
TJX Companies
Janesville, WI
10.2018 - 03.2023
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collected payments and provided accurate change.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Received and displayed product shipments on store retail shelves upon delivery.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Adhered to company initiatives and achieved established goals.
Education
High School Diploma -
Beloit Memorial Highschool
Beloit, WI06-2018
Skills
- Recruiting and interviewing
- Sales monitoring
- Employee supervision
- Workload management
- Problem-solving
- Employee scheduling
- Operations management
- Inventory management
- Performance evaluation
- Staff development
Languages
English
Professional
Spanish
Professional
Affiliations
- Content creation
- Cooking
- Fitness enthusiast
References
References available upon request.
Timeline
Assistant Manager
Panda Express
10.2023 - 07.2024
Sales Associate
TJX Companies
10.2018 - 03.2023
High School Diploma -
Beloit Memorial Highschool
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