Yasmin Hernandez
Carrollton,TX
Summary
Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.
Overview
4
4
years of professional experience
Work History
FNS HOST
Medical City Las Colinas
11.2023 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent patient experiences.
- Cultivated warm relationships with patient’s family.
- Addressed staff and patients concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Kept lines of communication open and cooperating with staff's needs.
USHER, CASHIER
Cinemark Theaters
08.2021 - 10.2023
- Greeted customers with smile and provided friendly, knowledgeable service
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction
- Directed ticket holders to seats and facility locations
- Worked with other staff members to facilitate smooth flow of operations
- Managed multiple tasks simultaneously and completed all assigned duties each shift
- Maintained clean and organized venue to create pleasant experience for guests
SALES ASSOCIATE
Michaels Arts And Crafts
02.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Managed returns, exchanges and refunds in accordance with store policy
Education
High School Diploma -
W T White High School
Dallas, TX05.2022
Skills
- Ensuring Customer Satisfaction
- Communication skills
- Customer engagement
- Relationship building
Timeline
FNS HOST
Medical City Las Colinas
11.2023 - Current
USHER, CASHIER
Cinemark Theaters
08.2021 - 10.2023
SALES ASSOCIATE
Michaels Arts And Crafts
02.2021 - 08.2021
High School Diploma -
W T White High School
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