Summary
Overview
Work History
Education
Skills
Timeline
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Yasmin Johnson

Jamaica,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Train Operator

MTA
New York, NY
10.2023 - Current
  • Inspected tracks for debris or other obstructions prior to departure from each station stop.
  • Checked signals before departing from each station stop ensuring compliance with signal rules and regulations.
  • Monitored train operations, ensured adherence to safety regulations, and reported any irregularities or problems to supervisors.
  • Performed daily pre-trip inspections of equipment, including brakes, lights, horns, and headlights.

Co-pay Team Lead

Cancer Care Co-payment Foundation
New York, NY
08.2010 - 10.2023
  • Delegated daily tasks to team members to optimize group productivity.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Ensured compliance with company policies and procedures throughout the team.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Interviewed and selected potential new team members from list of candidates recommended by recruitment team.

Dental Assistant

Canarsie Dental Family and Cosmetics
Brooklyn, NY
08.2007 - 05.2010
  • Answer high volume calls and emails, copying and filing, all within complex and high pressure environment
  • Manage all incoming / outgoing mail
  • Assistant in surgical procedures; removal of teeth, lesions, single and multiple teeth implant placements, exposure/ bonding of teeth
  • Assist in taking panoramic x-rays, gathering patient's history, provide pre-op and post- op instructions, scheduling appointments and sterilizing surgical instruments
  • Maintained client inquiries
  • Provide client service support to clients and external visitors.

Sales Associate/Customer Service

Old Navy
New York, NY
10.2006 - 01.2007
  • Effectively support a 20 person sales team in a fast paced environment while maintaining a customer focused sales approach
  • Introduce new product ideas and selling techniques based on seasonal changes in demand and customer feedback
  • Accurately process and balance over $20,000 in daily cash and credit card transactions
  • Assist customers with product and service inquiries.

Customer Service

Foodtown Supermarket
Brooklyn, NY
09.2004 - 06.2006
  • Responded to customer needs providing product information, aisle locations, back stock checks and price verifications for approximately 70 customers daily
  • Placed, displayed and maintained store merchandise in an effective manner
  • Processed payment transactions and bagged customer purchases, promptly and properly.

Education

A.S. Education Studies -

Kingsborough Community College
12.2015

Skills

  • Knowledgeable in Word, Excel, Access and PowerPoint
  • Written Communication
  • Interpersonal Skills
  • Detail oriented
  • Self-motivated
  • Ability to multitask and prioritize
  • Problem-solving abilities
  • Effective Communication
  • Team building
  • Organizational Skills
  • Time management abilities

Timeline

Train Operator

MTA
10.2023 - Current

Co-pay Team Lead

Cancer Care Co-payment Foundation
08.2010 - 10.2023

Dental Assistant

Canarsie Dental Family and Cosmetics
08.2007 - 05.2010

Sales Associate/Customer Service

Old Navy
10.2006 - 01.2007

Customer Service

Foodtown Supermarket
09.2004 - 06.2006

A.S. Education Studies -

Kingsborough Community College

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Yasmin Johnson