YASMIN LOPEZ
Los Angeles,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Cedars Sinai Medical Center
Beverly Hills, CA
08.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Verified patient eligibility using multiple systems such as Epic, Availity, Blue Shield, Noridian, DHCS, One Source
- Determining co-pays and deductible
- Confirming and reporting missing authorizations to appropriate departments.
Front and Back Desk Receptionist
Elevate Health Group
Glendale, CA
07.2023 - Current
- Enhanced customer satisfaction by efficiently managing front and back desk operations.
- Ensured smooth communication between clients, staff, and management through professional phone etiquette and message handling.
- Improved office workflow by accurately managing data entry tasks for timely record updates.
- Demonstrated adaptability through cross-training in multiple office functions, increasing versatility to provide coverage when necessary.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Increased efficiency with proficient use of office equipment, such as copiers, scanners, and fax machines.
- Streamlined appointment scheduling for improved time management and increased client appointments.
Teacher Assistant
The Learning Experience
02.2023 - 06.2023
- Working with children on a daily basis, Implementing various lesson plans, Attending various team meetings and learning new software for training, Helping students with basic phonics and mathematical skills, Maintain accurate record of each student
Barista/Shift Supervisor
The Coffee Bean and Tea Leaf
08.2018 - 06.2020
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality, Prepared shift summary reports and communicated regularly on goals and progress, Enforced company policies and regulations with employees, Responded to and resolved customer questions and concerns
Cashier
Charlie's Coffee Shop
09.2016 - 10.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels, Worked flexible schedule and extra shifts to meet business needs, Helped customers complete purchases, locate items and join reward programs, Restocked and organized merchandise in front lanes, Answered questions about store policies and addressed customer concerns
Education
High School Diploma -
Fairfax High School
Los Angeles, CA06.2016
Certificate of Completion - Medical Billing And Coding
Texas A&M University
Killeen, TX09.2022
Skills
- Working with multiple computer systems
- Proactivity
- Pre-encountering and Pre-registration
- Microsoft tools
- Problem Solving
- Administrative Skills
- Confidentiality (HIPPA)
- Insurance verification
Timeline
Patient Service Representative
Cedars Sinai Medical Center
08.2024 - Current
Front and Back Desk Receptionist
Elevate Health Group
07.2023 - Current
Teacher Assistant
The Learning Experience
02.2023 - 06.2023
Barista/Shift Supervisor
The Coffee Bean and Tea Leaf
08.2018 - 06.2020
Cashier
Charlie's Coffee Shop
09.2016 - 10.2017
High School Diploma -
Fairfax High School
Certificate of Completion - Medical Billing And Coding
Texas A&M University