YASMIN LOPEZ
Los Angeles,CA
Summary
Promoted customer satisfaction by managing the team to achieve specific purchase orders and delivery dates based on priority. Proudly offers talents in communication, compassion, and organization. An outgoing and energetic individual familiar with various equipment operations. Adaptable and enterprising supervisor with solid industry background and proven expertise in building and leading successful teams. A well-coordinated planner who is successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Elevate Health Group
07.2023 - Current
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
- Transcribed phone messages and relayed to appropriate personnel.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Completed patient referrals to other medical specialists.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- worked with Athena EMR system
Teacher Assistant
The Learning Experience
02.2023 - Current
- Working with children on a daily basis, Implementing various lesson plans, Attending various team meetings and learning new software for training, helping students with basic phonics and mathematical skills, Maintain accurate record of each student
Household Manager
06.2020 - 01.2023
- Email communication, Customer Satisfaction, Professionalism, Data Entry, Time Management, Compassion, Medical billing and coding
Barista/Shift Supervisor
The Coffee Bean and Tea Leaf
08.2018 - 06.2020
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality
- Prepared shift summary reports and communicated regularly on goals and progress
- Enforced company policies and regulations with employees
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Responded to and resolved customer questions and concerns.
Cashier
Charlie's Coffee Shop
09.2016 - 10.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Collected and authorized payments of guests
- Worked closely with shift manager to solve problems and handle customer concerns.
Cashier
Charlie's Coffee Shop
04.2015 - 07.2016
- Responded to and resolved customer questions and concerns
- Helped store management meet standards of service and quality in daily operations
- Maintained a high level of customer satisfaction through verbal and written communication
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Education
Fairfax High School
Los Angeles, CASkills
- Working with multiple computer systems
- Proactivity
- Detailed oriented
- Microsoft tools
- Organization and Time Management
- Customer Service
- Active listening skills
- Front Desk Operations
- Appointment Setting
- HIPAA Guidelines
Languages
Spanish
Professional Working
Timeline
Medical Receptionist
Elevate Health Group
07.2023 - Current
Teacher Assistant
The Learning Experience
02.2023 - Current
Household Manager
06.2020 - 01.2023
Barista/Shift Supervisor
The Coffee Bean and Tea Leaf
08.2018 - 06.2020
Cashier
Charlie's Coffee Shop
09.2016 - 10.2017
Cashier
Charlie's Coffee Shop
04.2015 - 07.2016
Fairfax High School
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