DORA RISNER
Clevalnd,Texas
Summary
Dedicated and focused Administrative Skills with 20 years of experience committed to excelling in all job functions, including prioritizing, organization, scheduling, collecting and preparing documents. Intuitively possesses the capacity to communicate and work with all levels of management, associates, and customers. Retains admirable people skills that complement the required duties be managed in an efficient and timely manner.
Overview
23
23
years of professional experience
Work History
Office Manager
Elevate My Health & Wellness/ Elevate Health & Wel
09.2023 - 08.2024
- Managed receptionist area, including greeting visitors, responding to telephone, and checking in/out of patients.
- Data entry of patient information.
- Established and managed a newly formed medical practice.
- Accounts receivable and accounts payable.
- Organize office operations and procedures.
- Prepared bank deposits, monthly reports, production, and collections.
- Addressed customer inquiries, interpreted and delivered information, proposed suggestions, provided guidance, identified, investigated, and negotiated conflicts.
- Setting up and breaking down of room for BioTe Pellet.
OFFICE MANAGER
HARDWOOD FOREST DENTISTRY
10.2022 - 09.2023
- Planning or mapping out dental office operations to ensure excellent patient service and support.
- Training and supervising staff.
- Coordinating the treatment of patients and overseeing billing.
- Knowledge of dental terminology and procedures.
- Previous experience in dental office management or a related field.
- Leadership and supervisory experience.
- Strong problem-solving and decision-making skills.
- Ability to manage confidential information with discretion.
- Respond efficiently to patient and doctor needs and inquiries.
- Ensure the delivery of quality dental care to patients.
- Resolve patient issues in accordance with company policies and procedures, healthcare regulations, and dental board standards.
- Present treatment plans to patients.
- Oversee the processing of dental claims.
- Coordinate with dental insurance companies to ensure claims are processed.
- Manage specialist referral process.
- Full understanding of verifying, submitting claims, and outstanding claim processing.
- Knowledgeable of PPO, Medicaid, and Medicare insurance.
- Determine staff schedules and ensure operational standards.
- Oversee collections and accounts receivable.
- Support marketing and promotion initiatives.
- Maintain patient data according to regulations and company policies.
- Ensure that records are secure and in compliance with privacy and security regulations.
- Take responsibility for the appearance and functionality of the office.
- Maintain facilities and equipment in accordance with hygiene and safety regulations, including OSHA.
- Implemented practice management tools to increase production and protocol systems.
- Collaborator, assisting in sterilization, breaking down, and assisting with patients.
PATIENT COORDINATOR
SOUTHERN SECRETS MED SPA
01.2022 - 06.2022
- Managed receptionist area, including greeting visitors and responding to telephone and checking in/out of patients
- Data entry of patient information
- Established and managed newly formed medical practice
- Accounts receivable and accounts payable: Insurance verification, treatment plans
- Organize office operations and procedures
- Prepared meetings, bank deposits, monthly reports, production, and collections
- Addressed customer inquiries; interpreted and delivered information; proposed suggestions; provided guidance; identified, investigated, and negotiated conflicts
- Emphasize to all staff members the importance of patient care
- Recording patients' vitals
- Became certified in IPL, Body contouring and Ozone therapy insufflation.
QA AMIN. ASST./EXAM PROCTOR
MISTRAS SERVICES
04.2019 - 04.2020
- Create, maintain, and provide for retrieval of technician files (both current & terminated employees)
- Scan technician documentation for purpose of input into TCS & electronic backup
- Data entry, maintenance of TCS
- Updating information for current/ transferred employees
- Initial information input for new hires
- Verification of data
- Provided monthly certification reports
- Administered visual acuity examination
- Verification of personnel certification status/ eligibility
- Scheduling personnel for certification examinations
- Proctoring personnel for examinations
- Registering personnel for required web-based training
- Assisted in coordinating, communicating, scheduling of training (before, during & after) with appropriate Level III, OM, GM or QM
- Create forms, spreadsheets, excel documents
- Digitizing, uploading and transfer documents to clients and employees accounts
- Converted Analog images to Digital images utilizing VMI Model:2900 Digitizer
- Processed converted Digital images to meet customer/Code requirements.
EVENT SPECIALIST
MARKETING AND PROMOTIONAL RECUITERS
05.2015 - 06.2019
- Clients included Ford Motor Company, HBO, Wal-Mart, Trump/Pence Campaign 2018, and Toyota
- Planned and created awareness around programs to reach out to new opportunities
- Brainstormed marketing ideas and presented clients with opportunities
- Organized and all material and documentation
- Coordinated and maintained schedules and venues
- Developed and maintained effective communication with potential and current customers
- Conducted product training and managed inventory preparation initiatives
- Trained and coached new hire Ambassadors on a path of success
- Assisted in creating and installing marketing displays and ensuring that brand advertising material is placed in a strategic manner
- Recorded and reported brand customer feedback to management.
ADMINISTRATIVE ASSISTANT
EXXONMOBIL (CONTRACT)
05.2018 - 05.2019
- Delivered support to Tank & Offsite PEX and Contracting & Material Effectiveness
- Managing and submitting approvals for Scope Change and Cost Impact
- Office Ergonomics Contact
- Scan all necessary documentation to appropriate departments
- Process Monthly expense reports (P-cards)
- Inventory, order office supplies and maintaining the common space and office equipment
- Procurement Administrative
- Documents and Controls
- Floor Warden
- Creating emergency protocols and exit routes by following ExxonMobil Safety Standards
- Dispersing material sent faxes and handling all outgoing correspondence
- Develop and guide the implementation of office procedures and of filing and record keeping systems
- New employee preparation and system access
- Supporting department meetings by reserving, ordering lunches and room preparing rooms
- Contributions to team effort by accomplishing related results as needed.
RECEPTIONIST/HIRING CLERK
BRAND ENERGY SOLUTIONS
03.2017 - 03.2018
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- In charge of SABA entries of Pre-employment and certifications for job sites
- Verification of pre-employment screenings though background, drug screenings and Houston Area Safety Council required by job sites
- Served as central point of contact for all outside vendors needing to gain access to the building
- Dispersed incoming mail to correct recipients throughout the office
- Prepared material, faxes, and managed all outgoing correspondence
- Prepared source data for computer entry by compiling and sorting information; establishing entry priorities
- Processes customer and account source documents by reviewing data for deficiencies
- Resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution
- Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format
- Maintain data entry requirements by following data program techniques and procedures
- Maintain operations by following policies and procedures, reporting needed changes
- Maintain customer confidence and protects operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed.
EXECUTIVE ASSISTANT/EVENT COORDINATOR
BAM! MARKETING AND PR
11.2014 - 07.2015
- Delivered superior administrative support to CEO
- Served as a liaison between professional athletes, business and media partners
- Coordinated meetings for upcoming events
- Sufficiently organized several venues to client satisfaction
- Improved customer service
- Continually seeking opportunities to increase satisfaction and strengthen customer relations.
EXECUTIVE ASSISTANT
ISAAC "IKE" RODRIGUEZ ART STUDIO (PART-TIME)
01.2013 - 01.2015
- Delivered superior administrative support to CEO
- Served as a liaison between business and media outlets
- Coordinated meetings for upcoming events
- Sufficiently organized several venues to client satisfaction
- Improved customer perceptions and improved brand awareness
- Continually seeking opportunities to increase satisfaction and strengthen customer relations
- Negotiated favorable terms and pricing arrangements
- Maintained and continually updated inventory.
ADMINISTRATIVE (TEMP)
MEADOR STAFFING
04.2014 - 08.2014
- Assist with all other office administrative duties
- Perform filing, data management
- Assist clientele as they enter office and via phone
- Assuring office is neat, and stocked with necessary tools for functionality
- Expense Reports
RDA/DENTAL OFFICE MANAGER
DENTAL HEALTHCARE INDUSTRY
07.2001 - 01.2014
- Managed receptionist area, including greeting visitors and responding to telephone and checking in/out of patients
- Data entry of patient information
- Established and managed newly formed dental practice
- Accounts receivable and account payable and pull claims: appeal any treatments declined Insurance verification, treatment plans
- Organize office operations and procedures
- Prepared meetings, bank deposits, monthly reports, production, and collections
- Worked "on call"
- Addressed customer inquiries; interpreted and delivered information; proposed suggestions; provided guidance; identified, investigated, and negotiated conflicts
- Emphasize to all staff members the importance of patient care
- Order supplies for front and back office
- Provide general dental care services with specialized clinical focus in full mouth reconstruction including fixed/removable prosthodontics, teeth whitening and smile makeovers
- Train new staff members for back office assistance
- Radiology technician for 1 year at UT Dental Branch
- Followed OSHA, PIP and Sterilization standards
- Held licenses in Radiography, Coronal Polishing and Pit & Sealant application.
Education
GED, Anatomy and Physiology I -
Lee College
05.2006
Skills
- Solid professional standards
- Keen sense of responsibility
- Proficient with Microsoft Office Suite
- Familiar with DocuSign and SharePoint programs
- Handle duties in an efficient and timely manner
- Capacity to communicate and work with all levels of management, associates, and customers
- Accepting ownership for accomplishing new and challenging requests
- Administrative Support
- Office Management
- Customer Service
- Inventory Control
- Data Entry
- Billing
- Relationship Building
- Scheduling
- Clerical Support
- Event Coordination
Activities
- Active Volunteer at La Porte Animal Shelter
- Volunteered Houston Food Bank
Timeline
Office Manager
Elevate My Health & Wellness/ Elevate Health & Wel
09.2023 - 08.2024
OFFICE MANAGER
HARDWOOD FOREST DENTISTRY
10.2022 - 09.2023
PATIENT COORDINATOR
SOUTHERN SECRETS MED SPA
01.2022 - 06.2022
QA AMIN. ASST./EXAM PROCTOR
MISTRAS SERVICES
04.2019 - 04.2020
ADMINISTRATIVE ASSISTANT
EXXONMOBIL (CONTRACT)
05.2018 - 05.2019
RECEPTIONIST/HIRING CLERK
BRAND ENERGY SOLUTIONS
03.2017 - 03.2018
EVENT SPECIALIST
MARKETING AND PROMOTIONAL RECUITERS
05.2015 - 06.2019
EXECUTIVE ASSISTANT/EVENT COORDINATOR
BAM! MARKETING AND PR
11.2014 - 07.2015
ADMINISTRATIVE (TEMP)
MEADOR STAFFING
04.2014 - 08.2014
EXECUTIVE ASSISTANT
ISAAC "IKE" RODRIGUEZ ART STUDIO (PART-TIME)
01.2013 - 01.2015
RDA/DENTAL OFFICE MANAGER
DENTAL HEALTHCARE INDUSTRY
07.2001 - 01.2014
GED, Anatomy and Physiology I -
Lee College
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