Desiree Torres
Las Vegas,NV
Summary
Dedicated Medical Assistant with extensive experience at Elevate Health & Wellness LV, skilled in clinical documentation and patient care. Proven ability to enhance patient experiences through exceptional customer service and effective communication. Committed to maintaining HIPAA compliance while supporting multidisciplinary teams to deliver high-quality healthcare.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant
Elevate Health & Wellness LV
10.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Receptionist
Volante Senior Living & Memory Care
01.2018 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Caregiver/Lead Medication Technician
Volante Senior Living & Memory Care
01.2018 - 01.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Caregiver/PCA
In Home Private Care
10.2012 - 06.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Behavior Health Associates
Liaison Behavioral Health-las Vegas
03.2009 - 11.2013
- Provided compassionate support to patients experiencing emotional distress or anxiety related to their medical condition or treatment plan.
- Reduced wait times for appointments by implementing effective scheduling strategies.
- Participated in case conferences with multidisciplinary teams to review patient progress and make adjustments to care plans as needed.
- Supported physicians in delivering high-quality medical care by assisting with examinations, procedures, and treatments.
- Streamlined health records management, ensuring accurate and timely documentation of patient data.
- Utilized electronic health record systems proficiently for efficient documentation of patient information.
- Promoted health and wellness within the community through participation in outreach events and educational programs.
- Maintained strong working relationships with patients, families, and interdisciplinary team members to ensure comprehensive care provision.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in healthcare provision.
Education
High School Diploma -
Downers Grove High School
Chicago, IL05-2002
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
Certification
- Medical Office Receptionist Certificate - American Medical Technologists.
- First Aid Certification
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
- Certified Medication Aide (CMA) - State Departments of Health.
Timeline
Medical Assistant
Elevate Health & Wellness LV
10.2023 - Current
Receptionist
Volante Senior Living & Memory Care
01.2018 - 10.2024
Caregiver/Lead Medication Technician
Volante Senior Living & Memory Care
01.2018 - 01.2024
Caregiver/PCA
In Home Private Care
10.2012 - 06.2018
Behavior Health Associates
Liaison Behavioral Health-las Vegas
03.2009 - 11.2013
High School Diploma -
Downers Grove High School
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